# Unwrap

> Unwrap is an AI-powered customer intelligence platform that pulls feedback from every channel a company touches - support tickets, app store reviews, surveys, sales calls, social posts - and uses natural language processing to automatically organize it into themes, surface emerging issues, and route insights to the teams who can act on them. Founded in 2022 by former Amazon Alexa product managers Ryan Millner and Ashwin Singhania, the Santa Barbara company sells to product and CX teams at companies including Microsoft, GitHub, Lyft, JetBlue, Oura and Perplexity, and raised a $12M Series A led by Scale Venture Partners in early 2025.

- **Founded:** 2022
- **Headquarters:** Santa Barbara, California, USA
- **Founders:** Ryan Millner (Co-founder & CEO), Ashwin Singhania (Co-founder & CTO)
- **Team size:** ~20-40 (estimate; started with 4 in 2022)
- **Products:** Customer Intelligence Platform, Auto Tagger, Dashboards, Assistant, Alerts
- **Notable:** Raised $12M Series A led by Scale Venture Partners in January 2025, Signed enterprise customers including Microsoft, GitHub, Lyft, JetBlue and Perplexity before its Series A, Helped GitHub Copilot's team cut feedback analysis from 15-20 hours per month to 1-2 hours

## Products & services

- **Customer Intelligence Platform** — Core platform that aggregates feedback from every channel and uses NLP to organize it into themes and actionable insights.
- **Auto Tagger** — Automatically categorizes every incoming piece of feedback without manual tagging.
- **Dashboards** — Customizable, shareable data visualizations that democratize feedback data across the org.
- **Assistant** — Natural-language querying so anyone can ask questions of the feedback set in plain English.
- **Alerts** — Automatic notifications when a new issue or trend begins to emerge in the feedback.
- **SupportIQ** — Measures support performance at scale and surfaces where support is breaking down.
- **Surveys** — Collects higher-quality structured feedback directly from customers.
- **Responder** — Speeds up customer replies using context from the feedback platform.

## Achievements

- Raised $12M Series A led by Scale Venture Partners in January 2025
- Signed enterprise customers including Microsoft, GitHub, Lyft, JetBlue and Perplexity before its Series A
- Helped GitHub Copilot's team cut feedback analysis from 15-20 hours per month to 1-2 hours
- Reported a 25% increase in team productivity for GitHub and a 21% rise in spare-parts revenue for Rad Power Bikes
- Backed by notable operators including former Stripe CTO David Singleton and Perplexity co-founder Johnny Ho

## Latest updates

- **2025-01** — Closed a $12M Series A led by Scale Venture Partners, with Rory O'Driscoll joining the board.
- **2025-03** — Launched SupportIQ and expanded the product suite with Surveys and Responder modules.

## Links

- Website: https://www.unwrap.ai/
- LinkedIn: https://www.linkedin.com/company/80170966/
- Twitter/X: https://twitter.com/unwrapai

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Profile page: https://yespress.io/unwrap
Published by YesPress — https://yespress.io
Last updated: 2026-08-08