# Unwrap

> Unwrap is an AI customer-intelligence platform that aggregates feedback from support tickets, reviews, surveys and social channels, then uses natural language processing to surface and prioritize patterns automatically. Founded in 2021 by former Amazon Alexa product managers Ryan Millner and Ashwin Singhania, it raised a $12M Series A led by Scale Venture Partners in January 2025 and counts Microsoft, Lyft, Perplexity, Oura and JetBlue among its customers.

## Achievements

- Raised $12M Series A led by Scale Venture Partners (January 2025).
- Customers include Microsoft, Lyft, Perplexity, Oura, JetBlue, GitHub and Sunrun.
- Offers 3,000+ integrations across support, review and social channels including Zendesk, Salesforce and Slack.
- Built proprietary NLP that delivers 'zero-shot' insights without manual tagging.
- Reports users save 4+ hours per week by automating feedback analysis.

## Latest updates

- **2025-01** — Closed a $12M Series A led by Scale Venture Partners with participation from Atlassian Ventures and angels including former Stripe CTO David Singleton and Perplexity co-founder Johnny Ho.

## Links

- Website: https://www.unwrap.ai/
- LinkedIn: https://www.linkedin.com/company/unwrapai

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Profile page: https://yespress.io/unwrap-reads-every-angry-review
Published by YesPress — https://yespress.io
Last updated: 2026-08-07