# Unwrap.ai

> Unwrap.ai is an AI-powered customer intelligence platform that ingests unstructured feedback from support tickets, app reviews, social posts, surveys, and sales calls, then automatically tags, clusters, and prioritizes it into actionable product insights. Founded in 2022 by former Amazon Alexa leaders Ryan Millner and Ashwin Singhania and spun out of Seattle's AI2 incubator, the Santa Barbara company raised a $12M Series A led by Scale Venture Partners in January 2025. Customers include Microsoft, Perplexity, Oura, Lyft, JetBlue, GitHub, DoorDash, and lululemon.

## Achievements

- Raised approximately $15M total across seed and a $12M Series A led by Scale Venture Partners (Jan 2025)
- Spun out of Seattle's AI2 incubator (Allen Institute for Artificial Intelligence)
- Adopted by Microsoft, Perplexity, Oura, Lyft, JetBlue, GitHub, DoorDash, and lululemon
- Backing from operators including David Singleton (ex-Stripe CTO) and Johnny Ho (Perplexity co-founder)
- Built 'zero-shot' feedback tagging that requires no manual keyword or taxonomy setup

## Latest updates

- **2025-01** — Announced $12M Series A led by Scale Venture Partners, with Atlassian Ventures, Cercano, ScOp, AI2 and angels including David Singleton and Johnny Ho participating.

## Links

- Website: https://www.unwrap.ai/
- LinkedIn: https://www.linkedin.com/company/unwrap-ai/
- Twitter/X: https://twitter.com/unwrap_ai

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Profile page: https://yespress.io/unwrap-customer-complaints-product-roadmap
Published by YesPress — https://yespress.io
Last updated: 2026-08-07