# Unleash (Acq. by Zendesk)

> Unleash built an AI-powered enterprise search and knowledge platform that connected internal applications, respected access permissions and delivered answers through Slack, Salesforce, Zendesk and browser tools. Zendesk acquired the company on December 18, 2025 to strengthen employee service.

- **Founded:** 2019
- **Headquarters:** New York, United States
- **Founders:** Itay Itzhaki (Co-founder and CEO), Omer Koren (Co-founder and CTO)
- **Products:** Enterprise Search and Q&A, Slack Channel Assistant, Zendesk Ticket Assistant, Salesforce Case Assistant, Wikis and Work Hub
- **Notable:** Acquired by Zendesk on December 18, 2025., Built connectivity to more than 70 enterprise content sources., Vendor website promoted an AU10TIX case study claiming a 94% reduction in mean time to resolution; this is a customer-specific vendor claim.

## Products & services

- **Enterprise Search and Q&A** — Keyword and natural-language search across connected company applications, with links to answer sources. Date of initial release is unverified.
- **Slack Channel Assistant** — Answers channel questions from configured sources; supports expert approval before publication and saving conversations as wiki cards. Public documentation dates to 2024.
- **Zendesk Ticket Assistant** — Summarizes tickets, suggests resolutions, surfaces related knowledge and similar tickets, and saves reusable resolution cards. Public documentation dates to 2024.
- **Salesforce Case Assistant** — Summarizes cases and offers source-backed resolution suggestions inside Salesforce. Public documentation dates to 2024.
- **Wikis and Work Hub** — Curated knowledge cards, folders and department knowledge portals; wikis can have optional human verification policies.
- **REST API** — Permission-aware search and chat APIs for custom assistants, portals and white-label experiences. Public reference published in October 2024.
- **Browser Extension and Desktop App** — Search and assistant access through a browser side panel or desktop launch bar; the extension also offers writing tools and Go Links.
- **Unleash MCP** — Connects company knowledge to external AI tools, including ChatGPT and Claude, with permission-aware access and source links.

## Achievements

- Acquired by Zendesk on December 18, 2025.
- Built connectivity to more than 70 enterprise content sources.
- Vendor website promoted an AU10TIX case study claiming a 94% reduction in mean time to resolution; this is a customer-specific vendor claim.

## Latest updates

- **2025-12** — Zendesk announced the acquisition on December 18 to add enterprise search and permission-based RAG to employee service.
- **2026-01** — Chrome Web Store lists extension version 1.103.2, updated January 11, 2026.
- **2026-10** — Research observation: unleash.so redirects to Zendesk; the company LinkedIn identifies it as acquired and directs followers to Zendesk.

## Links

- Website: https://www.unleash.so/
- LinkedIn: https://www.linkedin.com/company/unleashdotso

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Profile page: https://yespress.io/unleash-acq-by-zendesk
Published by YesPress — https://yespress.io
Last updated: 2026-10-05