# Unity Communications

> Unity Communications builds and manages outsourced customer support, technical support, sales and back-office teams. Founded by Patrick Brown in 2009, the Gilbert, Arizona company combines nearshore and offshore staff with automation, with a particular pitch to businesses outsourcing for the first time.

- **Founded:** 2009
- **Headquarters:** Gilbert, United States
- **Founders:** Patrick Brown (Founder and CEO)
- **Products:** Managed business process outsourcing, Technical support and IT help desk, Employer of record, Virtual medical assistants, AI agent solutions
- **Notable:** Inc. 5000 No. 2,345 in 2026, with 143% three-year revenue growth., Six consecutive Inc. 5000 appearances from 2021 through 2026., Announced ISO/IEC 27001:2022 certification in February 2025.

## Products & services

- **Managed business process outsourcing** — Recruited and supervised teams for support, sales, accounting and administrative work; published BPO starting rate of $10.25 per hour as checked October 2026.
- **Technical support and IT help desk** — Voice, chat and email support with ticket handling, troubleshooting and quality oversight.
- **Employer of record** — Employment administration, payroll and local compliance for hiring in the Philippines and Mexico.
- **Virtual medical assistants** — Remote administrative support for scheduling, records and billing.
- **AI agent solutions** — Virtual receptionists, customer service agents, interactive voice response and after-hours messaging; advertised from $0.07 per minute as checked October 2026.
- **Digital marketing services** — Digital marketing support alongside its operations outsourcing services.

## Achievements

- Inc. 5000 No. 2,345 in 2026, with 143% three-year revenue growth.
- Six consecutive Inc. 5000 appearances from 2021 through 2026.
- Announced ISO/IEC 27001:2022 certification in February 2025.
- No. 66 on Clutch’s 2025 Top 100 Fastest-Growing Companies, according to Unity’s announcement.

## Latest updates

- **2026-09** — Announced sixth consecutive Inc. 5000 ranking at No. 2,345.
- **2026-07** — Press archive lists a new ebook about third-party vendor management costs.
- **2026-06** — Press archive lists an outsourcing guide for small medical practices.
- **2025-08** — Announced employee training in AI tools, prompt engineering and workflow automation.

## Links

- Website: https://unity-connect.com/
- LinkedIn: https://www.linkedin.com/company/unity-communications/
- Twitter/X: https://twitter.com/unityconnectBPO
- Instagram: https://www.instagram.com/unitycommunicationsbpo/
- Facebook: https://www.facebook.com/UnityCommunicationsBPO

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Profile page: https://yespress.io/unity-communications
Published by YesPress — https://yespress.io
Last updated: 2026-10-21