# unitQ

> unitQ is a San Francisco AI company that turns the flood of customer feedback - app store reviews, support tickets, social posts, surveys, calls - into a single, real-time picture of product quality. Its machine learning ingests signals from 100+ sources in more than 100 languages, strips out noise and PII, and groups them into thousands of granular issue categories so product, engineering and support teams can see what is breaking, why, and what it costs the business. Founded in 2018 by the team behind the dating app Skout, unitQ counts Spotify, Pinterest, Bumble, PayPal, Adobe and DraftKings among its users and has raised roughly $41M from Accel, Creandum and Google's Gradient Ventures.

- **Founded:** 2018
- **Headquarters:** San Francisco, California, USA
- **Founders:** Christian Wiklund (Co-Founder & CEO), Niklas Lindstrom (Co-Founder & CTO), David Eklov (Co-Founder)
- **Team size:** Approximately 50-100 employees
- **Products:** unitQ Platform, agentQ, unitQ Score, monitorQ, metricQ
- **Notable:** Named a G2 High Performer for AI-powered customer feedback software., American Business Awards (Stevie) gold medalist for its AI-driven feedback analytics., agentQ won the 2025 Artificial Intelligence Excellence Award from the Business Intelligence Group in the Innovative AI Products category.

## Products & services

- **unitQ Platform** — The unified AI Quality Intelligence platform that captures and analyzes customer signals from 100+ sources in 100+ languages and connects them to revenue, retention and risk.
- **agentQ** — Autonomous AI that answers plain-language questions about customer feedback ('which bugs drive the most tickets?') with instant, source-cited answers enriched with metadata like device, location and payment tier.
- **unitQ Score** — A real-time benchmark of product quality - a score of 90 means roughly 10% of monitored feedback references a quality issue.
- **monitorQ** — Continuous AI analysis that aggregates feedback from tickets, calls, reviews, surveys and social to surface emerging issues in real time.
- **metricQ** — Connects customer signals to business outcomes like revenue and retention so teams can prioritize by impact.
- **competeQ** — Market intelligence that monitors competitors' customer feedback and benchmarks quality across the landscape.
- **supportQ** — Evaluates support quality across both human agents and AI bots on every interaction.
- **interviewQ** — AI-powered interviews combining survey speed with qualitative depth to uncover motivations and root causes.
- **socialQ** — Captures social mentions across Instagram, Reddit, TikTok and more and connects them to support tickets.

## Achievements

- Named a G2 High Performer for AI-powered customer feedback software.
- American Business Awards (Stevie) gold medalist for its AI-driven feedback analytics.
- agentQ won the 2025 Artificial Intelligence Excellence Award from the Business Intelligence Group in the Innovative AI Products category.
- Adopted by consumer-scale leaders including Spotify, Pinterest, Bumble, PayPal and Adobe.
- Raised roughly $41M from Accel, Creandum and Google's Gradient Ventures.

## Latest updates

- **2026-04** — Launched the AI Quality Intelligence Platform - six unified products (monitorQ, metricQ, competeQ, supportQ, interviewQ, socialQ) tying customer signals to revenue, retention and risk.
- **2025-04** — Unveiled a new brand identity centered on autonomous AI for customer insights.
- **2025-03** — agentQ won the 2025 AI Excellence Award from the Business Intelligence Group.
- **2024** — Introduced agentQ, autonomous AI for natural-language querying of customer feedback.

## Links

- Website: https://www.unitq.com
- LinkedIn: https://www.linkedin.com/company/unitq/
- Twitter/X: https://x.com/unitQsoftware
- YouTube: https://www.youtube.com/channel/UClpSVnMNtmfsU7cKfgJqe7w

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Profile page: https://yespress.io/unitq
Published by YesPress — https://yespress.io
Last updated: 2026-08-08