# Unifocus

> Unifocus sells hospitality workforce and operations software that connects labor forecasts, budgets, schedules, attendance, housekeeping, maintenance, guest requests and feedback. Its subscription software and consulting serve hotel operators and portfolios globally; the September 2026 Claira launch adds a unified platform and natural-language AI assistance.

- **Founded:** 1998
- **Headquarters:** Irving, United States
- **Founders:** Mark Heymann (Co-founder; former CEO), Kenneth Heymann (Co-founder; former COO)
- **Products:** Labor Management, Time & Attendance, ShiftGenius, Hotel Operations / Knowcross, Inventory
- **Notable:** Included in Inc. 5000 at No. 4454 in 2013 and No. 4081 in 2014., Acquired Knowcross in September 2021, extending into hotel task and operations management., DiamondRock case-study landing page reports 7:1 and 8:1 ROI at two properties; vendor-published customer results, not a universal return.

## Products & services

- **Labor Management** — Demand forecasting, labor standards, budgeting and automated staffing schedules.
- **Time & Attendance** — Time capture, attendance tracking, work-rule configuration and compliance alerts.
- **ShiftGenius** — Open-shift distribution and employee shift selection to improve coverage and scheduling flexibility.
- **Hotel Operations / Knowcross** — Housekeeping, guest and service requests, service recovery, maintenance and inspections. Knowcross was acquired in 2021.
- **Inventory** — Hospitality inventory tracking and management.
- **XiQ / ExperienceIQ** — Guest feedback surveys and reporting intended to support timely action on service issues.
- **Staff Collaboration Suite** — Integrated team chat, AskAI for operational knowledge and role-based mobile training; enterprise testing environment available as an optional add-on.
- **Unifocus Claira** — Unified labor and operations platform with Performance Insights and the Ask Claira natural-language assistant; launch explicitly targets select-service operators as well as broader hospitality organizations.
- **Consulting** — Hospitality operational and labor consulting to establish standards, analyze workflows and support performance improvements.

## Achievements

- Included in Inc. 5000 at No. 4454 in 2013 and No. 4081 in 2014.
- Acquired Knowcross in September 2021, extending into hotel task and operations management.
- DiamondRock case-study landing page reports 7:1 and 8:1 ROI at two properties; vendor-published customer results, not a universal return.
- Announced ISO 27001 certification in June 2025.

## Latest updates

- **2026-09** — Launched Unifocus Claira on September 15, combining labor, operations, Performance Insights and Ask Claira. The launch identifies John Lockyer as CEO.
- **2025-06** — Announced ISO 27001 certification on June 25.
- **2025-06** — Launched Staff Collaboration Suite on June 11 and XiQ on June 4.
- **2025-04** — Announced an inventory module for hotel operations on April 1.

## Links

- Website: https://www.unifocus.com/en/
- LinkedIn: https://www.linkedin.com/company/unifocuswfm
- Twitter/X: https://twitter.com/UniFocus
- Facebook: https://www.facebook.com/UniFocus

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Profile page: https://yespress.io/unifocus
Published by YesPress — https://yespress.io
Last updated: 2026-10-25