# Ultatel

> Ultatel sells cloud business phone systems, contact center software, Microsoft Teams calling and AI voice agents. Its pitch combines communication tools with managed migration, CRM connections and round-the-clock support for small businesses and larger organizations.

- **Founded:** 2016
- **Headquarters:** Herndon, United States
- **Founders:** Amr Ibrahim (Founder and CEO)
- **Products:** Cloud Phone System, Ultatel Hub, Cloud Contact Center, Microsoft Teams Direct Routing, Intelligent Voice AI Agent
- **Notable:** Inc. 5000 ranks: 1,868 in 2023; 1,709 in 2024; 2,481 in 2025; 2,104 in 2026., Inc. reports 162% three-year growth for the 2026 ranking., Company awards page displays G2 Winter 2026 VoIP Leader recognition.

## Products & services

- **Cloud Phone System** — Per-user subscription for business calling, SMS, chat, video and internet fax; Essential, Premium and Ultimate tiers.
- **Ultatel Hub** — Desktop and mobile interface for business communications and call insights.
- **Cloud Contact Center** — Queues, routing, recording, dashboards and tier-dependent AI coaching and quality tools.
- **Microsoft Teams Direct Routing** — Hosted SBC and optional calling or cloud PBX services connecting Teams to external telephone networks.
- **Intelligent Voice AI Agent** — Automates routine inquiries, appointment booking and lead intake, with human escalation. Announced July 2025.
- **Telecom services and integrations** — Online fax, toll-free numbers, DID numbers, compatible desk phones and CRM integrations.

## Achievements

- Inc. 5000 ranks: 1,868 in 2023; 1,709 in 2024; 2,481 in 2025; 2,104 in 2026.
- Inc. reports 162% three-year growth for the 2026 ranking.
- Company awards page displays G2 Winter 2026 VoIP Leader recognition.
- A September 2025 Sandler Partners case study reports a 50% reduction in NCDMM’s monthly VoIP costs after switching.

## Latest updates

- **2026-10** — Current product pages list self-service Voice AI Starter/Growth/Scale plans at $49/$149/$399 monthly; observation date, not a claimed launch date.
- **2025-09** — Sandler Partners publishes NCDMM customer case study.
- **2025-07** — Voice AI Agent announcement on July 1 followed by Sandler Partners agreement on July 15.

## Links

- Website: https://www.ultatel.com/
- LinkedIn: https://www.linkedin.com/company/ultatel
- Twitter/X: https://twitter.com/ultatel
- YouTube: https://www.youtube.com/channel/UCk_GG2Evrkxfx50LGseJR6g/featured
- Facebook: https://www.facebook.com/ultatel

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Profile page: https://yespress.io/ultatel
Published by YesPress — https://yespress.io
Last updated: 2026-10-25