# UJET

> UJET is a San Francisco-based cloud contact center company that rebuilt customer support software for smartphones and AI instead of desk phones. Founded in 2015 by Anand Janefalkar, its platform unifies voice, chat, and mobile into a single AI-driven system and is the software behind Google Cloud's branded Contact Center product as Google's exclusive OEM CCaaS partner. Used by companies like Instacart, Turo, Wag!, and Bell Canada, UJET pairs generative AI virtual agents and intelligent routing with a real-time link to a company's CRM. It has raised roughly $231M and was valued near $500M after a $76M Series D in 2024.

- **Founded:** 2015
- **Headquarters:** San Francisco, California, USA
- **Founders:** Anand Janefalkar (Founder, Chairman & Chief Evangelist (former CEO))
- **Team size:** Approximately 300 employees
- **Products:** UJET Platform (Experience Center), Generative AI Virtual Agent, Intelligent Routing, Real-time CRM Data Exchange, UJET Chat
- **Notable:** Named Google Cloud's exclusive OEM CCaaS partner, powering Google's branded Contact Center product., Won a Bell Canada deployment of 10,000+ agents, displacing Genesys., Raised roughly $231M total and reached a ~$500M valuation after its 2024 Series D.

## Products & services

- **UJET Platform (Experience Center)** — AI-driven cloud contact center that unifies voice, chat, SMS, and mobile into contextual, multimodal customer journeys.
- **Generative AI Virtual Agent** — Conversational virtual agents for personalized self-service across channels that escalate to human agents while preserving full context.
- **Intelligent Routing** — Routing that uses real-time and historical data to direct inquiries by customer history and desired outcome.
- **Real-time CRM Data Exchange** — Two-way live read/write link with the CRM that keeps the customer record current during and after each interaction.
- **UJET Chat** — Live chat with multimodal support - photos, video, and screen sharing inside the conversation.
- **Mobile SDK** — In-app voice and chat support embedded natively in a company's iOS/Android app without changing its brand or UX.
- **Workforce Management (WFM)** — Forecasting, scheduling, and workforce optimization integrated with the contact center platform.
- **Real-time Agent Assist & Coaching** — Live summarization, next-best-action guidance, and coaching for agents during interactions.

## Achievements

- Named Google Cloud's exclusive OEM CCaaS partner, powering Google's branded Contact Center product.
- Won a Bell Canada deployment of 10,000+ agents, displacing Genesys.
- Raised roughly $231M total and reached a ~$500M valuation after its 2024 Series D.
- Named a Gartner Cool Vendor in CRM Customer Service and Support (2019).
- Recognized as a leader across G2's Fall 2024 Grid Reports for contact centers.
- Named to Built In's 2022 Best Places to Work.

## Latest updates

- **2025** — Vasili Triant appointed CEO; founder Anand Janefalkar transitions to Chairman and Chief Evangelist.
- **2025-07** — Onix acquires UJET's professional-services unit; UJET retains its software business and product roadmap.
- **2024-09** — UJET closes a $76M Series D led by Sapphire Ventures at a valuation near $500M to accelerate generative AI innovation.
- **2024** — UJET named a leader across G2's Fall 2024 Grid Reports for contact centers.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujetcx
- Twitter/X: https://www.x.com/ujetcx
- YouTube: https://www.youtube.com/c/UJETcx
- Facebook: https://www.facebook.com/UJETCX

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Profile page: https://yespress.io/ujet
Published by YesPress — https://yespress.io
Last updated: 2026-08-08