# UJET vs Five9

> UJET and Five9 sit at opposite ends of the cloud contact-center market. Five9 is a 25-year-old public company doing more than a billion dollars in revenue with an AI business growing 68% year over year; UJET is a smaller, mobile-first challenger founded in 2015 that quietly powers Google's own Contact Center AI platform. This story looks at how two very different companies are chasing the same prize - automating the moment a customer needs help - and what their diverging strategies say about where customer service is heading.

## Achievements

- Five9 surpassed $1.14B in 2025 revenue with enterprise AI revenue up 41%.
- Five9 AI revenue grew 68% year over year in Q1 2026 to a $125M annual run rate.
- UJET selected by Google Cloud to power its first-party Contact Center AI Platform.
- UJET raised a total of $76M in Series D from Sapphire Ventures, GV, Kleiner Perkins, Citi Ventures and others.
- UJET won Google Cloud Technology Partner of the Year for Contact Center AI (2023).

## Latest updates

- **2026-04** — Five9 reports Q1 2026 revenue of $305.3M (up 9.2%), AI revenue up 68% to a $125M run rate, and a new $200M buyback.
- **2026-02** — Amit Mathradas becomes Five9 CEO, succeeding Mike Burkland, pushing a 'humantic' human-plus-AI vision.
- **2025-11** — UJET acquires Spiral to add conversational analytics and predictive customer insight to its platform.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujet-cx/
- Twitter/X: https://twitter.com/ujetcx

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Published by YesPress — https://yespress.io
Last updated: 2026-08-05