# UJET

> UJET is a San Francisco cloud contact center company that markets itself as 'CCaaS 3.0' - built mobile-first, cloud-native, and increasingly agentic AI at the core. Founded in 2015 by Anand Janefalkar, it counts Instacart, Turo, Wag! and Atom Tickets as customers, raised a Series D at a reported $500M valuation, acquired conversational-analytics firm Spiral in late 2025, and launched Agentic Experience Orchestration (AXO) in 2026. Set against Mitel - the 50-year-old telephony incumbent now leaning on partnerships and hybrid comms - UJET is a bet that the contact center's future is orchestration software, not switchboards.

## Achievements

- Positioned and marketed as the first 'CCaaS 3.0' cloud contact center - mobile-first and cloud-native by design.
- Raised a $76M Series D in 2024 at a reported $500M valuation from investors including Sapphire Ventures, GV, Kleiner Perkins and Citi Ventures.
- Powers customer support for consumer brands including Instacart, Turo, Wag! and Atom Tickets.
- Acquired Spiral in 2025 to add conversational analytics and predictive customer-feedback intelligence, sold both embedded and standalone.
- Launched Agentic Experience Orchestration (AXO) in 2026, an architecture aimed at unifying CX data and AI and simplifying the agent's workflow.
- Ranked #1 in Info-Tech's 2026 Contact Center as a Service - Midmarket Data Quadrant.

## Latest updates

- **2026-03** — Launched Agentic Experience Orchestration (AXO), framed as an architecture to unify CX data and AI and automate the agent experience.
- **2025-11** — Acquired conversational-analytics company Spiral to accelerate its AI roadmap.
- **2025-04** — Named Vasili Triant CEO; founder Anand Janefalkar became Chairman and Chief Evangelist.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujet
- Twitter/X: https://twitter.com/ujetcx
- YouTube: https://www.youtube.com/c/ujetcx
- Facebook: https://www.facebook.com/ujetcx

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Profile page: https://yespress.io/ujet-kill-call-center-mitel-built
Published by YesPress — https://yespress.io
Last updated: 2026-08-05