# UJET vs GoTo

> UJET and GoTo are two very different companies chasing the same prize: the AI-run contact center. UJET is a 2015-born, Google Cloud-native CCaaS platform betting everything on agentic AI. GoTo is the Boston incumbent behind GoTo Connect and LastPass that bolted a Contact Center onto its business-communications suite and now sells it to millions of existing customers. This is the story of two roads to the same phone call.

## Achievements

- UJET: 20 consecutive quarters as a Leader in G2 CCaaS reports and #1 in user satisfaction over five years.
- UJET: $176M+ raised from investors including Sapphire Ventures, Google Ventures, Kleiner Perkins, DCM and Citi Ventures.
- UJET: Native Google Cloud partnership powering an AI-first contact center platform.
- GoTo: Serves millions of business customers worldwide across GoTo Connect, GoTo Resolve, LastPass and Rescue.
- GoTo: Extended into CCaaS with Contact Center Pro for mid-market and enterprise (2024).

## Latest updates

- **2026-03** — UJET announces Agentic Experience Orchestration (AXO) to unify CX data and AI and automate the agent experience.
- **2026-04** — UJET launches a Google Cloud channel-led sales motion targeting SMB and midmarket.
- **2025-11** — UJET acquires conversational-analytics company Spiral to accelerate its AI roadmap.
- **2025-07** — Onix acquires UJET's professional-services unit.
- **2025-04** — Vasili Triant becomes UJET CEO; founder Anand Janefalkar moves to Chairman.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujetcx
- Twitter/X: https://twitter.com/ujetcx

---

Profile page: https://yespress.io/ujet-goto-racing-own-next-support-call
Published by YesPress — https://yespress.io
Last updated: 2026-08-06