# Virtual Agent vs Chatbot

> This feature gives contact-center buyers four practical ways to distinguish a genuine virtual agent from a rebranded chatbot: whether it can take action in connected systems, preserve context across a conversation, recognize when human judgment is needed, and transfer the complete journey to that human. It uses UJET Virtual Agent and Turo's production results as a concrete case, while keeping the live Virtual Agent product distinct from UJET's separately announced Agentic Experience Orchestration platform, AXO, which is scheduled for general availability at the end of September 2026.

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Last updated: 2026-08-20