# UJET Telehealth Contact Centers

> A practical comparison of UJET, 8x8, and Zoom CX for telehealth support, centered on the questions healthcare buyers should ask before comparing feature lists: where patient data lives, how identity is verified, whether context survives a channel change, how AI is governed, and how completely interactions can be audited. UJET’s differentiator is a CRM-first architecture that presents patient context to the agent without making the contact-center platform another warehouse for sensitive customer data; 8x8 emphasizes an integrated communications platform spanning voice, video, messaging, and contact center; and Zoom emphasizes a broad healthcare collaboration suite, EHR integrations, and HIPAA-supporting controls under a BAA.

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Last updated: 2026-08-14