# Five Levels of Autonomy for Contact Center AI

> A field guide to what 'agentic' actually means in the contact center. This page proposes a five-level scale of AI autonomy — from scripted responses to full multi-system orchestration — and places real products on it, including UJET's live Virtual Agent (Level 4) and its announced orchestration layer, AXO, alongside NICE CXone, Genesys, Five9 and Salesforce Agentforce.

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Profile page: https://yespress.io/ujet-cx/five-levels-autonomy-sort-bots-agents
Published by YesPress — https://yespress.io
Last updated: 2026-08-06