# Spiral by UJET

> Spiral by UJET is a conversational analytics product that reads 100% of customer conversations instead of the industry-standard sample of under 5% — the gap UJET calls the 95% Blind Spot. It autonomously builds issue taxonomies, detects emerging and ultra-specific issues, and answers plain-language business questions with financially quantified root causes. Turo used Spiral to cut average handle time by 28 seconds, lift CSAT 5%, and improve SLA performance.

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Profile page: https://yespress.io/ujet-cx/95-percent-blind-spot-contact-centers
Published by YesPress — https://yespress.io
Last updated: 2026-08-20