# UJET

> UJET is an AI-powered cloud contact center platform built on a CRM-first, mobile-native architecture. Used by Instacart, Turo, Wag!, Atom Tickets, and Capital on Tap, it pairs voice, digital, and media-rich channels with generative AI for agents and self-service. UJET partners exclusively with Google Cloud to deliver Google Cloud CCaaS, and in 2026 launched Agentic Experience Orchestration (AXO), an AI orchestration layer that builds on its 2025 acquisition of conversational-analytics company Spiral.

- **Founded:** 2015
- **Headquarters:** San Francisco, United States
- **Founders:** Anand Janefalkar (Founder; Chairman of the Board & Chief Evangelist (former CEO)), Vasili Triant (CEO at UJET)
- **Team size:** ~336-350 employees
- **Products:** UJET Platform, Agentic Experience Orchestration (AXO), Google Cloud CCaaS by UJET, Spiral by UJET, UJET Intelligent WFM
- **Notable:** G2 Leader for 20 consecutive quarters, #1 in user satisfaction five years running on G2, Google Cloud Technology Partner of the Year for Productivity & Collaboration (CCAI), 2023

## Products & services

- **UJET Platform** — AI-powered cloud contact center: voice, digital, SMS, in-app, video, and media-rich channels.
- **Agentic Experience Orchestration (AXO)** — Architectural framework launched March 2026 adding a persistent AI layer over CCaaS to unify enterprise tools, automate agent workflows, and combine virtual agents, AI assistants, and Computer-Using Agents. Onboarding select customers April 2026; general availability H2 2026.
- **Google Cloud CCaaS by UJET** — Co-built first-party Google Cloud CCaaS offering powered by UJET, including Gemini Enterprise for CX, Google CX Agent Studio, and Google Agent Assist; sold as a managed service via the AVANT TSD channel.
- **Spiral by UJET** — Conversational and predictive analytics plus issue intelligence acquired Nov 2025; analyzes millions of voice/chat/email/survey/social conversations and serves as the analytics engine behind AXO.
- **UJET Intelligent WFM** — Workforce management with forecasting, scheduling, and real-time analytics, built with Google Cloud.
- **Agent Assist** — Real-time coaching, smart reply, and call summarization for live agents.
- **Virtual Agent** — Generative AI self-service with sentiment, biometric auth, and dynamic routing.

## Achievements

- G2 Leader for 20 consecutive quarters
- #1 in user satisfaction five years running on G2
- Google Cloud Technology Partner of the Year for Productivity & Collaboration (CCAI), 2023
- Raised $231M total funding; valued at ~$500M after Series D
- Acquired conversational-analytics company Spiral (Nov 2025)
- Launched Agentic Experience Orchestration (AXO) framework (Mar 2026)
- Named to Capterra Shortlist 2026 and Software Advice FrontRunners 2026 for customer service software

## Latest updates

- **2026-06** — Sponsored Customer Contact Week (CCW) Las Vegas 2026 (June 22-25), showcasing AXO and the Google Cloud CCaaS offering ahead of AXO's H2 2026 general availability.
- **2026-05** — Named to the Capterra Shortlist 2026 and Software Advice FrontRunners 2026 for customer service software, extending its multi-year run of user-satisfaction leadership.
- **2026-04** — Launched Google Cloud CCaaS by UJET, a channel-led global sales motion with Google Cloud and the AVANT TSD channel targeting SMB and midmarket, bundling Gemini Enterprise for CX, CX Agent Studio, and Agent Assist.
- **2026-03** — Launched Agentic Experience Orchestration (AXO), a persistent AI orchestration layer over CCaaS; onboarding select customers (incl. Capital on Tap) in April 2026 with general availability in H2 2026.
- **2025-11** — Acquired Seattle-based conversational-analytics company Spiral (founded 2018 by ex-Amazon engineers) for an undisclosed sum; now 'Spiral by UJET' and the analytics engine behind AXO.
- **2025-07** — Onix acquired UJET's professional services unit.
- **2025-04** — Vasili Triant appointed sole CEO; founder Anand Janefalkar moved to Chairman of the Board and Chief Evangelist.
- **2024-09** — Closed $76M Series D led by Sapphire Ventures at a ~$500M valuation.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujetcx
- Twitter/X: https://twitter.com/ujetcx
- YouTube: https://www.youtube.com/@UJETInc
- Facebook: https://facebook.com/ujet.cx/

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Published by YesPress — https://yespress.io
Last updated: 2026-07-03