# UJET

> UJET is a San Francisco cloud contact center company founded in 2015 by Anand Janefalkar. Built mobile-first and glued to Google Cloud's AI stack, it now runs voice, chat, SMS, email, social and in-app support in one workspace. In April 2025 it handed the CEO job to Vasili Triant, who once ran Cisco's contact center business, and is using $76 million in Series D money to push agentic AI into the middle market and pick a fight with the incumbents he used to work for.

## Achievements

- Ranked #1 overall in Info-Tech's 2026 Midmarket CCaaS Data Quadrant.
- Won the 2023 Google Cloud Technology Partner of the Year award for Contact Center AI.
- #1 in User Satisfaction on G2 for six consecutive years.
- Raised $76 million in Series D funding led by Sapphire Ventures (2024).
- Powers customer experience for brands including Turo, Capital on Tap, iZettle and Herschend Family Entertainment.
- Reports a 2-month average implementation and 23-month return on investment.

## Latest updates

- **2024-09** — Closed $76M Series D led by Sapphire Ventures and named Vasili Triant Co-CEO.
- **2025-04** — Vasili Triant became sole CEO; founder Anand Janefalkar moved to Chairman and Chief Evangelist.
- **2026-01** — Ranked #1 overall in Info-Tech's Midmarket CCaaS Data Quadrant.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujetcx
- Twitter/X: https://twitter.com/ujetcx
- YouTube: https://www.youtube.com/c/UJETcx
- Facebook: https://www.facebook.com/ujetcx

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Profile page: https://yespress.io/ujet-coming-for-call-center-giants
Published by YesPress — https://yespress.io
Last updated: 2026-08-05