# UJET vs Broadvoice: The AI Contact Center Race

> UJET and Broadvoice are two contact-center-as-a-service vendors racing to rebuild the call center around AI in 2026. UJET leans on a CRM-first, Google Cloud-backed architecture and its Agentic Experience Orchestration layer, and topped Info-Tech's 2026 midmarket CCaaS ranking. Broadvoice, with 20 years in business communications and its GoContact platform, is pushing speech-to-speech voice AI through GoEngage and natural-language analytics through AI Analyst. This story compares what each is shipping, who it serves, and where the agentic-AI bet actually pays off.

## Achievements

- UJET ranked #1 overall in Info-Tech's 2026 Midmarket CCaaS Data Quadrant with an 8.6/10 composite satisfaction score
- UJET recorded a 96% recommendation likelihood and +96 Net Emotional Footprint among evaluated buyers
- UJET named a Leader in the Aragon Research Globe for the Intelligent Contact Center three years running
- UJET partnered with Google Cloud to deliver a managed, AI-powered contact center platform
- Broadvoice built GoContact into an international CCaaS platform spanning North America, EMEA, and Latin America
- Broadvoice launched GoEngage (speech-to-speech voice AI) and AI Analyst (natural-language operational insights) in 2026

## Latest updates

- **2026-07** — UJET ranked #1 overall in Info-Tech's 2026 Midmarket CCaaS Data Quadrant (8.6/10)
- **2026-06** — Broadvoice launched GoEngage voice AI and AI Analyst for GoContact
- **2026-02** — UJET CEO Vasili Triant frames AI as making agents 'superheroes,' not replacing them

## Links

- Website: https://ujet.cx/
- LinkedIn: https://www.linkedin.com/company/ujet-cx/
- Twitter/X: https://twitter.com/ujetcx
- Facebook: https://www.facebook.com/ujetcx/

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Profile page: https://yespress.io/ujet-broadvoice-agentic-ai-call-center
Published by YesPress — https://yespress.io
Last updated: 2026-08-05