# UJET

> UJET is a cloud contact-center (CCaaS) platform founded in 2015 by Anand Janefalkar. It unifies voice, chat, web and mobile support with a layer of generative-AI agents, and integrates tightly with Salesforce Sales and Service Cloud. As Salesforce pushes its own Agentforce agents into customer service, UJET has positioned itself as both a Salesforce partner and a skeptic of vendor consolidation, arguing customers are better served by best-of-breed tools than a single stack.

## Achievements

- Ranked #1 in contact-center user satisfaction on G2 for six consecutive years
- Raised approximately $206M in total funding from Sapphire Ventures, GV, Kleiner Perkins, Citi Ventures, DCM and Ericsson Ventures
- Built a no-PII-storage architecture that is SOC 2, HIPAA and PCI compliant
- Powers customer support for brands including Turo and Spanx

## Latest updates

- **2024-09** — Closed a total of $76M Series D led by Sapphire Ventures; Vasili Triant promoted to Co-CEO to accelerate mid-market CCaaS growth.
- **2025-01** — Expanded generative-AI product suite (AXO, Spiral) as Salesforce's Agentforce intensified the CX consolidation debate.

## Links

- Website: https://ujet.cx
- LinkedIn: https://www.linkedin.com/company/ujet
- Twitter/X: https://twitter.com/ujetcx
- YouTube: https://www.youtube.com/c/UJETcx

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Profile page: https://yespress.io/ujet-beat-salesforce-without-leaving
Published by YesPress — https://yespress.io
Last updated: 2026-08-05