# Tytus Golas

> Tytus Gołas is the co-founder and CEO of Tidio, a customer service software company founded in Szczecin, Poland, in 2013. Its live chat product grew out of a website widget tool. He has led its expansion into AI customer service, secured a $25 million Series B in 2022 with his team, and returned to hands-on development using AI tools.

- **Role:** Co-founder & CEO at Tidio
- **Organizations:** Tidio
- **Known for:** Tidio co-founder and CEO., Four-time Forbes 30 Under 30 honoree, according to Tidio’s biography., Finalist in Sebastian Kulczyk’s InCredibles programme.

## Career timeline

- **Before Tidio** — Built applications, including the Facebook application Ranking Znajomych.
- **2013** — Tidio founded in Szczecin; the company’s current history uses this founding year.
- **2017** — Tidio was a finalist in the first InCredibles programme; Golas introduced OKRs at the company.
- **2022** — Tidio raised a $25 million Series B led by PeakSpan Capital, with Inovo Venture Partners and Rafał Brzoska participating.
- **2023** — Tidio launched Lyro, its conversational AI customer support product.
- **2024** — Published his account of why OKRs failed at Tidio.
- **2025** — Discussed a renewed involvement in coding with Greg Albrecht and published an AI customer service framework.
- **2026** — Described AI-assisted internal development and his work in a four-person team creating a new product.

## Achievements

- Tidio co-founder and CEO.
- Four-time Forbes 30 Under 30 honoree, according to Tidio’s biography.
- Finalist in Sebastian Kulczyk’s InCredibles programme.
- Finalist in the 2023 EY Entrepreneur of the Year competition in Poland.
- Led Tidio during its $25 million Series B in 2022.

## Latest updates

- **2026-07** — Posted about work on an AI assistant in Slack for ecommerce teams.
- **2026-05** — Reported a four-person team building a new product and his own contribution of 56,309 lines of code, while noting that code volume was a proxy for speed.
- **2026-04** — Lyro’s author page lists AI in E-Commerce in 2026 reports under his name.
- **2025-01** — Published an AI customer service framework and appeared on Greg Albrecht Podcast episode 298.

## Links

- Website: https://www.tidio.com/people/tytus-golas/
- LinkedIn: https://www.linkedin.com/in/tytus-tidio/

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Profile page: https://yespress.io/tytus-golas
Published by YesPress — https://yespress.io
Last updated: 2026-10-13