# Tymely

> Tymely is an AI customer service agent built for eCommerce and retail brands. It resolves complex support tickets end-to-end - refunds, partial-order exchanges, address changes and more - across email and chat, aiming for human-grade quality while cutting support costs. Founded in 2021 by NLP researchers Ohad Rozen and Roy Penn, Tymely reverse-engineers how a brand's best agents reason, so its AI can handle tickets that generic chatbots pass back to humans, claiming roughly 80% ticket coverage and measurable CSAT gains.

- **Founded:** 2021
- **Headquarters:** New York, New York, United States
- **Founders:** Ohad Rozen (Co-founder & CEO), Roy Penn (Co-founder & CTO)
- **Team size:** ~24 employees
- **Products:** Tymely AI Agent, AI Simulator, Support-stack integrations
- **Notable:** Claims roughly 80% ticket coverage with human-grade resolution quality and up to 99.5% accuracy on handled tickets., Reported ~70% support cost savings for retail customers., Case study: a retailer saw CSAT rise from 3.9 to 4.6 and response times drop ~96x after deploying Tymely.

## Products & services

- **Tymely AI Agent** — An AI customer service agent that resolves complex eCommerce and retail support tickets end-to-end across email and chat - including refunds, partial-order exchanges, shipping-address changes and other multi-system actions - with operational guardrails and real-time verification to avoid hallucinations.
- **AI Simulator** — Technology that reverse-engineers how a brand's top agents reason through tickets, mapping their actual decision logic and undocumented knowledge so the AI can replicate human-grade judgment on edge cases.
- **Support-stack integrations** — Connectors into major CRM and helpdesk/support platforms so the AI agent can read order data and take real actions inside a retailer's existing systems.

## Achievements

- Claims roughly 80% ticket coverage with human-grade resolution quality and up to 99.5% accuracy on handled tickets.
- Reported ~70% support cost savings for retail customers.
- Case study: a retailer saw CSAT rise from 3.9 to 4.6 and response times drop ~96x after deploying Tymely.
- Raised $15.25M in total funding across Series A and a reported later round.
- Signed national retail brands including Victoria's Secret and Paul Fredrick.

## Latest updates

- **2024-09** — Reported to have raised additional funding, bringing total capital raised to roughly $15.25M.
- **2023** — Expanded published customer roster to national retail brands including Victoria's Secret and Paul Fredrick.
- **2022-09** — Closed $7M Series A led by Hetz Ventures and DESCOvery to scale NLU technology and sales.

## Links

- Website: https://tymely.ai
- LinkedIn: https://www.linkedin.com/company/tymelyinc

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Profile page: https://yespress.io/tymely
Published by YesPress — https://yespress.io
Last updated: 2026-07-17