# Twine

> Twine is an AI revenue engine for small service businesses. When a business misses a call, Twine instantly texts the caller back, figures out what they need, books the job on the calendar, and follows up - so plumbers, HVAC techs, salons and pest-control operators stop losing work to whoever picked up first. Founded in 2023 and backed by Y Combinator (S23), Twine unifies calls, texts, web forms and chat into one AI-run inbox.

- **Founded:** 2023
- **Headquarters:** San Francisco, California, United States
- **Founders:** Anand Valavalkar (Co-founder & CEO), Omar Imtiaz (Co-founder & CTO), Divyesh Khatri (Co-founder (Design / AI / UX))
- **Team size:** ~6 employees
- **Products:** AI Receptionist, AI Booking Assistant, AI Webchat & Lead Capture, Unified Inbox, Text Payment Collection
- **Notable:** Accepted into Y Combinator's Summer 2023 batch, Launched publicly via YC Launch in 2023 with an AI text-messaging assistant for SMBs, Raised a $500K seed round from Y Combinator and Amino Capital

## Products & services

- **AI Receptionist** — When a business misses a call, Twine instantly texts the caller, learns what they need, and books them onto the calendar - answering in seconds, 24/7.
- **AI Booking Assistant** — Lets customers book appointments directly over text, removing back-and-forth manual scheduling.
- **AI Webchat & Lead Capture** — Captures leads from website chat and forms across sources like Google LSA and Yelp when the owner is unavailable.
- **Unified Inbox** — Consolidates calls, texts, forms, email and web chat into one dashboard with full conversation history.
- **Text Payment Collection** — Collects payment over SMS to close out jobs without extra tools.
- **Revenue & Channel Analytics** — Tracks which marketing channels and ads generate actual booked, paying jobs.

## Achievements

- Accepted into Y Combinator's Summer 2023 batch
- Launched publicly via YC Launch in 2023 with an AI text-messaging assistant for SMBs
- Raised a $500K seed round from Y Combinator and Amino Capital
- Expanded from missed-call text-back into a full multi-channel AI inbox with booking and payments

## Latest updates

- **2023-08** — Twine launches publicly through Y Combinator (S23) as an AI text-messaging assistant for SMBs and closes a $500K seed round.
- **2024-01** — Platform expands beyond missed-call text-back into a unified inbox covering calls, texts, forms, web chat, booking and SMS payments.
- **2025-01** — Twine positions itself as an 'AI revenue engine,' adding channel analytics that tie leads to actual booked revenue across home-service verticals.

## Links

- Website: https://www.usetwine.com
- LinkedIn: https://www.linkedin.com/company/twinelabs
- Twitter/X: https://x.com/usetwine

---

Profile page: https://yespress.io/twine-yc-s23
Published by YesPress — https://yespress.io
Last updated: 2026-07-30