# Twilio

> Twilio is a cloud communications company that gives software developers programmable APIs to add messaging, voice, email, video, and authentication to their applications. Founded in 2008 and headquartered in San Francisco, it has grown from a pay-as-you-go SMS and voice API into a broad customer-engagement platform that pairs those channels with Segment's customer data platform and a growing set of AI-driven tools. Twilio is publicly traded on the NYSE under the ticker TWLO and serves developers and enterprises across nearly every industry.

- **Founded:** 2008
- **Headquarters:** San Francisco, California, USA
- **Founders:** Jeff Lawson (Co-founder, former CEO), Evan Cooke (Co-founder, former CTO), John Wolthuis (Co-founder)
- **Team size:** Roughly 5,500-6,000 employees (about 5,558 reported)
- **Products:** Programmable Messaging (SMS/MMS), Programmable Voice, Twilio Verify, SendGrid Email API, Twilio Segment
- **Notable:** Pioneered the communications platform-as-a-service (CPaaS) category, making voice and SMS accessible via simple web APIs., IPO on the NYSE in June 2016, with shares jumping about 92% on the first day of trading., Acquired SendGrid (~$3B) and Segment (~$3.2B) to expand into email and customer data.

## Products & services

- **Programmable Messaging (SMS/MMS)** — APIs to send and receive SMS, MMS, WhatsApp, and RCS messages at global scale.
- **Programmable Voice** — APIs to build, receive, and control phone calls in the cloud, now increasingly paired with AI voice use cases.
- **Twilio Verify** — Fraud-prevention and user-authentication product for one-time passcodes and multi-channel verification.
- **SendGrid Email API** — Transactional and marketing email delivery platform, acquired in 2019.
- **Twilio Segment** — Customer data platform to collect, clean, and activate first-party customer data, acquired in 2020.
- **Twilio Flex** — Programmable, cloud-based contact center platform for building custom customer-service experiences.
- **Conversations & Conversational AI** — Multi-channel messaging orchestration and AI-assistant tooling for customer engagement.

## Achievements

- Pioneered the communications platform-as-a-service (CPaaS) category, making voice and SMS accessible via simple web APIs.
- IPO on the NYSE in June 2016, with shares jumping about 92% on the first day of trading.
- Acquired SendGrid (~$3B) and Segment (~$3.2B) to expand into email and customer data.
- Grew to roughly $1.4B in quarterly revenue with expanding profitability by Q1 2026.
- Reported its highest voice revenue growth in about 19 quarters in Q1 2026 as AI use cases scaled.
- Became core infrastructure behind everyday communications like two-factor codes, delivery alerts, and appointment reminders.

## Latest updates

- **2026-05** — Reported Q1 2026 revenue of ~$1.41B, up about 20% year over year, beating analyst expectations.
- **2026-05** — Raised full-year 2026 profitability and free cash flow guidance and unveiled new AI-powered engagement tools; shares rose sharply.
- **2026-05** — Voice revenue grew ~20% year over year - its fastest in roughly 19 quarters - and messaging growth accelerated on WhatsApp and RCS strength.
- **2024-01** — Khozema Shipchandler became CEO as co-founder Jeff Lawson stepped down from the CEO role and board.

## Links

- Website: https://www.twilio.com
- LinkedIn: https://www.linkedin.com/company/twilio-inc-
- Twitter/X: https://x.com/twilio
- GitHub: https://github.com/twilio
- YouTube: https://www.youtube.com/twilio
- Instagram: https://www.instagram.com/twilio/
- Facebook: https://www.facebook.com/twilio

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Profile page: https://yespress.io/twilio
Published by YesPress — https://yespress.io
Last updated: 2026-07-16