# TTSF (Echo AI, formerly Pathlight)

> TTSF, Inc. is the company behind Pathlight, renamed Echo AI in January 2024. Its enterprise software evolved from performance dashboards and coaching to AI analysis of customer calls, messages, surveys and reviews. Calabrio acquired Echo AI in December 2024, bringing its technology into a broader contact-center software business.

- **Headquarters:** San Francisco, United States
- **Founders:** Alexander Kvamme (Co-founder and CEO at Pathlight / Echo AI before acquisition), Trey Doig (Co-founder and CTO at Pathlight)
- **Products:** Pathlight Team Management / Realtime Performance Management, AI-enabled Quality Assurance, Pathlight Conversation Intelligence, Echo AI Conversation Actions
- **Notable:** Raised US$35 million in total by April 2021, according to the financing announcement., Recognized as a Gartner Cool Vendor for Customer Service and Support in September 2024, according to the acquisition announcement., Acquired by Calabrio on December 11, 2024.

## Products & services

- **Pathlight Team Management / Realtime Performance Management** — Performance metrics, goals, coaching and communication in a shared workspace.
- **AI-enabled Quality Assurance** — Quality evaluation added to the performance platform; workforce management was also announced.
- **Pathlight Conversation Intelligence** — LLM analysis of conversations, including summaries, intent, resolution detection and agent scorecards.
- **Echo AI Conversation Actions** — Conversation signals trigger workflows in marketing and customer-data systems.

## Achievements

- Raised US$35 million in total by April 2021, according to the financing announcement.
- Recognized as a Gartner Cool Vendor for Customer Service and Support in September 2024, according to the acquisition announcement.
- Acquired by Calabrio on December 11, 2024.

## Latest updates

- **2024-12** — Calabrio announced the acquisition of Echo AI; consideration was not disclosed in the announcement.
- **2025-03** — Calabrio’s retrospective dates Analytics Enterprise Plus launch to March 2025 and identifies Echo AI technology within its automated quality management.
- **2025-04** — Calabrio release notes document custom Auto QM questions and additional evaluation instructions under Analytics Enterprise Plus.
- **2025-09** — Calabrio release notes add custom prompts for Advanced Sentiment and Trending Topics under Analytics Enterprise Plus. These are parent-platform updates.

## Links

- Website: https://www.calabrio.com/
- LinkedIn: https://www.linkedin.com/company/echo-gen-ai/
- Twitter/X: https://twitter.com/getpathlight

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Last updated: 2026-10-01