# Toyota Connected North America

> Toyota Connected North America is a Toyota software and data company that designs, engineers and maintains connected mobility services. Its Drivelink platform powers Toyota and Lexus Safety Connect, while its other work includes vehicle-data infrastructure, voice assistants, multimedia interfaces and mobility applications. Its customers are Toyota companies and mobility partners; the end users are Toyota and Lexus drivers and passengers.

- **Founded:** 2016
- **Headquarters:** Plano, United States
- **Founders:** Toyota Media Service (Corporate founding joint-venture partner, within Toyota), Microsoft (Corporate founding joint-venture partner), Zack Hicks (Founding president and CEO; not identified here as an individual equity founder)
- **Products:** Drivelink, Toyota Big Data Center, Virtual Voice Assistant, UX/UI design, Connected Mobility Intelligence Platform
- **Notable:** Launched Drivelink in summer 2019, replacing a third-party telematics platform., Toyota and Lexus surpassed five million connected customer calls in November 2024., Twilio case study reports 13% lower after-call work and 18% lower average monthly handle time.

## Products & services

- **Drivelink** — Telematics platform powering Toyota and Lexus Safety Connect, including SOS, automatic collision notification, enhanced roadside assistance and stolen vehicle location. Also supports Destination Assist.
- **Toyota Big Data Center** — Cloud data platform for ingesting and storing vehicle-generated information, supporting analysis and product development with privacy by design.
- **Virtual Voice Assistant** — In-vehicle voice interaction for functions such as audio and climate control; capabilities depend on vehicle equipment. TCNA also works on the associated Toyota and Lexus multimedia experiences.
- **UX/UI design** — User experience and interface design for Toyota companies, with iterative improvements informed by customer feedback.
- **Connected Mobility Intelligence Platform** — Cloud-based connected intelligence for mobility services, including digital keys, driver behavior intelligence and real-time vehicle insights.
- **Hui application** — App developed with Servco for its Honolulu station-based car-sharing service, handling reservations, digital vehicle access and payment.
- **Advanced Rear Seat Reminder support** — TCNA telematics supports automated calling for the available connected alerts in the 2025 Sienna radar-based rear-seat reminder system.

## Achievements

- Launched Drivelink in summer 2019, replacing a third-party telematics platform.
- Toyota and Lexus surpassed five million connected customer calls in November 2024.
- Twilio case study reports 13% lower after-call work and 18% lower average monthly handle time.
- Supported connected calling for the 2025 Sienna Advanced Rear Seat Reminder.
- Marked its tenth anniversary in April 2026.

## Latest updates

- **2025-03** — Announced James George as president and CEO, effective April 1, 2025, succeeding Christopher Yang.
- **2025-06** — Intrado announced i3-compliant AACN data delivery for select model-year 2026 Toyota and Lexus vehicles in the United States.
- **2025-10** — Company marked next-generation Toyota multimedia launching with the 2026 RAV4.
- **2026-04** — Marked ten years since its public launch.
- **2026-05** — Enhanced Lexus Interface announced for the 2026 ES; TCNA published its account in June.
- **2026-08** — Company Insights listed tenth-anniversary commemorations and employee reflections.

## Links

- Website: https://toyotaconnected.com/
- LinkedIn: https://www.linkedin.com/company/toyota-connected-north-america/
- Instagram: https://www.instagram.com/toyotaconnected/
- Facebook: https://www.facebook.com/toyota

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Profile page: https://yespress.io/toyota-connected-north-america
Published by YesPress — https://yespress.io
Last updated: 2026-10-02