# Touch Support Inc. & SNF Back Office

> Touch Support is a Chicago-based outsourcing company founded in 2003 that supplies managed customer support, IT, and finance teams. Its SNF Back Office offering focuses on skilled nursing operators, combining financial operations, IT, recruiting support, and cost reviews within clients’ existing systems.

- **Founded:** 2003
- **Headquarters:** Chicago, United States
- **Products:** Managed customer experience teams, IT support and infrastructure, Finance outsourcing, SNF Back Office, VisX Analytics
- **Notable:** Code Enigma case study reports a 30% reduction in active tickets., Sage Extension case study reports estimated correction-record capture increasing from roughly 15% to 100%., Daily Cash Projections case study describes a live deployment across more than 20 facilities.

## Products & services

- **Managed customer experience teams** — White-label email, chat, voice, tier 1 and tier 2 support; multilingual coverage, ticket management and quality tracking in client tools.
- **IT support and infrastructure** — End-user helpdesk, system administration, remote troubleshooting, monitoring and cloud infrastructure support.
- **Finance outsourcing** — Accounts payable, accounts receivable, month-end reporting, cash flow reporting and vendor management in systems including Sage Intacct and QuickBooks.
- **SNF Back Office** — Back office services for skilled nursing operators, including finance, IT, recruiting and cost assessments.
- **VisX Analytics** — Support intelligence and workflow analytics platform described in company history.
- **Sage Extension** — Case-study workflow that captures reasons for GL reclassifications and bill deletions using Sage Intacct event triggers and prefilled forms; general commercial availability not established.
- **Daily Cash Projections** — Case-study platform combining bank data, Sage Intacct and cash planning for a long-term care operation with more than 20 facilities; general commercial availability not established.
- **Microsoft 365 Savings Program** — Legacy SNF offer describes licenses at cost for IT clients and at cost plus a processing fee for other operators; current terms require verification.
- **Software development capacity** — Current homepage advertises embedded engineering, QA, integrations, legacy maintenance and DevOps.

## Achievements

- Code Enigma case study reports a 30% reduction in active tickets.
- Sage Extension case study reports estimated correction-record capture increasing from roughly 15% to 100%.
- Daily Cash Projections case study describes a live deployment across more than 20 facilities.
- Company finance page reports 322 facilities supported; measurement date and scope are unspecified.

## Latest updates

- **2026-08** — Published Daily Cash Projections case study on August 10, describing cash visibility across more than 20 facilities.
- **2026-08** — Published Sage Extension case study on August 24, describing embedded accounting correction records.
- **2026-09** — Published Prospect Resources case study on September 1, describing energy reporting and a reported 11.42% electricity cost advantage versus a fixed-price equivalent for one facility in 2024.

## Links

- Website: https://www.touchsupport.com/
- LinkedIn: https://www.linkedin.com/company/touch-support-inc-
- Twitter/X: https://twitter.com/touchsupportinc
- YouTube: https://www.youtube.com/user/touchsupportinc
- Facebook: https://www.facebook.com/touchsupport

---

Profile page: https://yespress.io/touch-support-inc-and-snf-back-office
Published by YesPress — https://yespress.io
Last updated: 2026-10-24