# Totango

> Totango is an enterprise customer success and customer-led growth platform that helps companies monitor customer health, reduce churn, and grow recurring revenue. Founded in 2010 and headquartered in New York, it pioneered the customer success software category, connecting all of a company's customer data into a single view so post-sale teams can act on risks and expansion opportunities. In 2024 Totango merged with Catalyst under Great Hill Partners to form a combined customer growth powerhouse used by roughly 600 organizations including SAP, Google, Zoom, and GitHub.

- **Founded:** 2010
- **Headquarters:** New York, New York, United States
- **Founders:** Guy Nirpaz (Co-founder & former CEO), Omer Gotlieb (Co-founder), Oren Raboy (Co-founder)
- **Team size:** ~150 employees (Totango entity; combined org with Catalyst is larger)
- **Products:** Totango Customer Success Platform, SuccessBLOCs, Spark (Enterprise Customer Success), Unison / AI churn intelligence
- **Notable:** Pioneered the customer success software category starting in 2010, Deployed by SAP across most lines of business in roughly five months, Raised $150M total, including a $100M Series D led by Great Hill Partners

## Products & services

- **Totango Customer Success Platform** — Enterprise platform that connects all customer data into a 360-degree view, scores customer health, surfaces risks and opportunities, and drives proactive engagement.
- **SuccessBLOCs** — Pre-built, modular customer success programs and workflows that teams can deploy in stages for onboarding, adoption, renewals, and expansion.
- **Spark (Enterprise Customer Success)** — Totango's enterprise-grade solution, deployed by SAP across most lines of business and offered as an SAP Endorsed App.
- **Unison / AI churn intelligence** — AI-driven churn prediction and revenue intelligence built in part on technology and team acquired from Parative AI.

## Achievements

- Pioneered the customer success software category starting in 2010
- Deployed by SAP across most lines of business in roughly five months
- Raised $150M total, including a $100M Series D led by Great Hill Partners
- Merged with Catalyst in 2024 to build a combined customer growth platform serving ~600 organizations
- Named a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025
- Acquired Parative AI's technology and team to build enterprise-grade AI churn intelligence

## Latest updates

- **2024-02** — Totango and Catalyst merge under Great Hill Partners to form a combined customer growth platform led by co-CEOs Alistair Rennie and Edward Chiu.
- **2025-Q4** — Named a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025.
- **2025** — Announced AI-driven churn intelligence following the acquisition of technology and team from Parative AI; introduced Unison as enterprise-grade AI.

## Links

- Website: https://www.totango.com
- LinkedIn: https://www.linkedin.com/company/totango
- Twitter/X: https://twitter.com/totango
- YouTube: https://www.youtube.com/user/Totango
- Facebook: https://www.facebook.com/totango

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Profile page: https://yespress.io/totango
Published by YesPress — https://yespress.io
Last updated: 2026-06-06