# TOPdesk

> TOPdesk is a Dutch service management software company from Delft, Netherlands, that builds a single platform to help IT, facilities, and HR teams handle incoming requests, automate task assignment, and run self-service portals. Founded by two Delft University graduates who started coding in an attic in 1993, it has grown organically for three decades into a company of roughly 900 employees serving more than 5,000 organizations worldwide, with a focus on midsized organizations of 250 to 5,000 employees in sectors like healthcare, higher education, and local government.

- **Founded:** 1993
- **Headquarters:** Delft, Netherlands
- **Founders:** Wolter Smit (Co-founder & CEO), Frank Droogsma (Co-founder)
- **Team size:** ~900 employees
- **Products:** IT Service Management (ITSM), Enterprise Service Management (ESM), Self-Service Portal, Asset & Contract Management, Knowledge Base
- **Notable:** Grew organically for roughly 30 years with no external capital before its 2023 investment., Serves more than 5,000 organizations across 10+ countries., Repeatedly ranked among the best employers in the Netherlands.

## Products & services

- **IT Service Management (ITSM)** — The core platform for IT service desks: incident, problem, change and request management with SLAs, dashboards and reporting.
- **Enterprise Service Management (ESM)** — Extends the same platform to facilities, HR and other shared-services teams so multiple departments run on one system.
- **Self-Service Portal** — A branded portal where employees log requests, find knowledge-base answers and track status without emailing the help desk.
- **Asset & Contract Management** — Tracks hardware, software, configuration items, contracts and service-level agreements in a single CMDB.
- **Knowledge Base** — Searchable articles that deflect repeat questions and let users solve problems themselves.
- **TOPdesk Marketplace** — Integrations, add-ons and connectors that link TOPdesk to other business tools.

## Achievements

- Grew organically for roughly 30 years with no external capital before its 2023 investment.
- Serves more than 5,000 organizations across 10+ countries.
- Repeatedly ranked among the best employers in the Netherlands.
- Expanded from a Delft attic project into a ~900-person international software company.
- Recognized by industry analysts (Gartner, KuppingerCole) as an established ITSM/ESM vendor.

## Latest updates

- **2023-12** — CVC Growth Funds invested around €200 million for a significant minority stake, TOPdesk's first outside capital in three decades.
- **2024-01** — Transaction with CVC closed, opening a new growth chapter with founder-CEO Wolter Smit and CFO Rob Haaring continuing to lead.

## Links

- Website: https://www.topdesk.com
- LinkedIn: https://www.linkedin.com/company/topdesk
- Twitter/X: https://x.com/topdesk
- Facebook: https://www.facebook.com/TOPdesk/

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Profile page: https://yespress.io/topdesk
Published by YesPress — https://yespress.io
Last updated: 2026-08-08