# Tidio

> Tidio is a customer service software company that combines live chat, a help desk, no-code chatbot automation (Flows), and an AI agent (Lyro) into one platform aimed at small and mid-sized businesses. Founded in 2013 in Szczecin, Poland by Tytus Golas, Tidio is used by more than 300,000 companies worldwide and positions Lyro as an AI agent that can automatically resolve up to roughly two-thirds of routine support conversations. The company sells a self-serve, affordable alternative to enterprise suites like Zendesk and Intercom, with deep integrations into Shopify, WooCommerce and WordPress.

- **Founded:** 2013
- **Headquarters:** San Francisco, USA (founded in Szczecin, Poland)
- **Founders:** Tytus Golas (Founder & CEO), Marcin Wiktor (Co-founder)
- **Team size:** 180+ employees
- **Products:** Tidio Live Chat & Help Desk, Flows, Lyro AI Agent, Hubi AI, Tidio Labs
- **Notable:** Used by more than 300,000 businesses worldwide, Positioned as the #1 AI customer service agent for SMBs, Lyro AI resolves up to ~67% of routine support conversations automatically

## Products & services

- **Tidio Live Chat & Help Desk** — Customizable live chat widget, shared inbox, ticketing and email support with real-time visitor monitoring and canned responses.
- **Flows** — No-code, drag-and-drop chatbot builder for sales and marketing automation - conversation trees, conditional logic and behavior-triggered actions.
- **Lyro AI Agent** — Conversational AI agent that learns from a company's FAQ and help content to autonomously resolve recurring customer questions, handling up to ~67% of support conversations.
- **Hubi AI** — AI marketing automation product for engaging visitors and driving conversions.
- **Tidio Labs** — Custom AI solutions and advanced deployments for larger customers.

## Achievements

- Used by more than 300,000 businesses worldwide
- Positioned as the #1 AI customer service agent for SMBs
- Lyro AI resolves up to ~67% of routine support conversations automatically
- 4.6/5 on G2 and 4.7/5 on Capterra, Shopify and WordPress
- Grew from a Polish startup to a global company with 180+ employees and a San Francisco HQ
- Raised $25M Series B led by PeakSpan Capital (2022)

## Latest updates

- **2024-01** — Expanded the Lyro AI agent and launched Hubi AI and Tidio Labs, deepening the shift from live-chat tool to AI-first customer service platform.
- **2023-06** — Launched Lyro, a conversational AI agent that learns from a company's own help content to resolve customer questions autonomously.
- **2022-05** — Raised a $25M Series B led by PeakSpan Capital to automate customer service interactions.

## Links

- Website: https://www.tidio.com
- LinkedIn: https://www.linkedin.com/company/tidio-ltd
- Twitter/X: https://twitter.com/tidiolive
- YouTube: https://www.youtube.com/@Tidio
- Instagram: https://www.instagram.com/tidio/
- Facebook: https://www.facebook.com/tidio

---

Profile page: https://yespress.io/tidio
Published by YesPress — https://yespress.io
Last updated: 2026-08-08