# Thunder

> Thunder is a Salesforce and cloud consultancy that helps organizations improve customer service, revenue operations, and data systems. Its work combines implementation, integration, AI deployment, employee enablement, and ongoing managed services.

- **Founded:** 2020
- **Headquarters:** San Francisco, United States
- **Founders:** Carter Wigell (Founder and CEO)
- **Products:** Service transformation, Revenue transformation, Data and AI transformation, Agentforce implementation, Amazon Connect and voice AI
- **Notable:** Closed a USD 16 million Series A in 2023., Secured Washington Harbour growth backing in December 2024., Smartsheet case study reports 47% case deflection and 54 minutes saved per support agent daily.

## Products & services

- **Service transformation** — Customer support strategy, contact-center implementation, case management, and service automation across Salesforce and AWS.
- **Revenue transformation** — Salesforce sales, quoting, revenue management, and connected pipeline-to-payment processes.
- **Data and AI transformation** — Integration and data foundations for analytics, automation, and AI use cases.
- **Agentforce implementation** — Design, configuration, testing, and enablement for Salesforce AI agents.
- **Amazon Connect and voice AI** — Cloud contact centers and conversational support integrated with enterprise systems.
- **Amplify** — Ongoing Salesforce managed services with flexible capacity and specialist delivery.
- **Thunder Federal** — Dedicated practice for government service delivery, case management, and cloud modernization.

## Achievements

- Closed a USD 16 million Series A in 2023.
- Secured Washington Harbour growth backing in December 2024.
- Smartsheet case study reports 47% case deflection and 54 minutes saved per support agent daily.
- Announced a strategic AWS collaboration in August 2026.

## Latest updates

- **2026-10** — Published an October 15 Dreamforce Q&A with Paul Chesek discussing consumption economics, employee readiness, and organizational change.
- **2026-09** — Published the September 23 Wachter StaffSafe project account, describing a six-week delivery and a redesign after customer feedback.
- **2026-08** — Announced an AWS strategic collaboration agreement for AI-powered customer experience solutions.
- **2025-12** — Announced two senior hires for its federal practice.
- **2025-10** — Announced the USC Agentic AI Research Lab with USC Marshall and Salesforce.

## Links

- Website: https://www.thundersf.com/
- LinkedIn: https://www.linkedin.com/company/thundersf/
- Twitter/X: https://twitter.com/ThunderSF1
- YouTube: https://www.youtube.com/@thundersf9571
- Instagram: https://www.instagram.com/thundersf1/

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Profile page: https://yespress.io/thunder
Published by YesPress — https://yespress.io
Last updated: 2026-10-26