# threesixfive

> threesixfive is a Barnstaple-based digital customer-service agency whose trained in-house team manages comments, direct messages, reviews, live chat and social listening for UK brands. Its point of difference is deliberately labour-intensive: humans learn each client's voice, cover conversations from 8am to 10pm every day of the year, and turn the patterns they notice into operating insight.

- **Founded:** 2019
- **Headquarters:** Barnstaple, United Kingdom
- **Founders:** Martin Giles (Founder and CEO)
- **Products:** Community Management, Review Management, Social Customer Service, Live Chat, Human Insight Reporting
- **Notable:** At launch in 2019, reported more than 30,000 monthly interactions across over 800 client social pages., For Kwik Fit, reported managing about 6,200 reviews a month across more than 700 locations and a 23% reputation-score increase over 18 months., Kwik Fit's Trustpilot score reportedly moved from 2.4 to 4.0 during the same 18-month period.

## Products & services

- **Community Management** — Monitoring and responding to comments, messages and mentions from 8am to 10pm, 365 days a year, including complaint and crisis handling.
- **Review Management** — Individual responses and sentiment tracking across platforms including Google, Facebook, TripAdvisor and Trustpilot.
- **Social Customer Service** — Human support for DMs, inboxes and tickets, delivered as an extension of a client's internal team.
- **Live Chat** — Brand-trained agents supporting website visitors through Zendesk, with service windows tailored to the client.
- **Human Insight Reporting** — Manual review and classification of social conversations to identify sentiment, recurring issues, product feedback and opportunities.
- **Proactive Engagement** — Finding and joining relevant conversations on platforms such as TikTok and Instagram in the client's approved voice.

## Achievements

- At launch in 2019, reported more than 30,000 monthly interactions across over 800 client social pages.
- For Kwik Fit, reported managing about 6,200 reviews a month across more than 700 locations and a 23% reputation-score increase over 18 months.
- Kwik Fit's Trustpilot score reportedly moved from 2.4 to 4.0 during the same 18-month period.
- For Krispy Kreme, proactive engagement reportedly generated more than 4.9 million likes and about 1,500 creator responses.
- Human Insight data identified Strawberry Gloss as 42% of customer 'bring back' requests; its return accounted for 59% of positive brand conversation in the launch month.
- Named Best Social Media & Community Management Company 2025 and again promoted as the 2026 winner by SME News.

## Latest updates

- **2026-09** — The company promoted its SME Business Elite Awards recognition as Best Social Media & Community Management Company 2026.
- **2026-04** — The company expanded the team profiles on its rebuilt site and continued positioning itself as a human digital customer-service agency.
- **2026-02** — Published current case-study results for Krispy Kreme's Strawberry Gloss return, including 3,514 positive mentions in February and a reported 196% increase in average monthly positive engagement.
- **2025-12** — SME News profiled the company after naming it Best Social Media & Community Management Company 2025.

## Links

- Website: https://threesixfive.co.uk/
- LinkedIn: https://www.linkedin.com/company/threesixfivepro
- Twitter/X: https://x.com/3sixfivepro
- Instagram: https://www.instagram.com/wearethreesixfive/
- Facebook: https://www.facebook.com/wearethreesixfive
- TikTok: https://www.tiktok.com/@threesixvibe

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Profile page: https://yespress.io/threesixfive
Published by YesPress — https://yespress.io
Last updated: 2026-09-22