# Threado

> Threado is an AI company that builds custom AI agents for customer-facing teams. Trained on a company's internal knowledge - help docs, tickets, wikis and past conversations - the agents answer customer and employee questions instantly inside Slack, Microsoft Teams, Zendesk or a Chrome extension. Founded in Bangalore in 2020 by ex-Zomato marketing lead Pramod Rao and engineer Abhishek Nalin, Threado began life as a community-management dashboard for Slack and Discord before pivoting into support AI. It raised roughly $3.1 million in a seed round led by Vertex Ventures, with angels including Zomato's Deepinder Goyal and the founders of Chargebee.

- **Founded:** 2020
- **Headquarters:** Bangalore, India (with a San Francisco, USA presence)
- **Founders:** Pramod Rao (Co-founder & CEO), Abhishek Nalin (Co-founder & CTO)
- **Team size:** Small team (roughly 20-50 at peak, per third-party trackers; approximate)
- **Products:** Threado AI (AI Agents), Support OS, Threado Community (original product)
- **Notable:** Raised a $3.1M seed round led by Vertex Ventures with backing from Zomato founder Deepinder Goyal and the Chargebee founders, Executed a full pivot from community management to AI support within a single product line, Multiple Product Hunt launches and weekly ranking badges across 15+ product releases

## Products & services

- **Threado AI (AI Agents)** — Custom AI agents trained on a company's internal knowledge - help docs, tickets, wikis and past conversations - deployed inside Slack, Microsoft Teams or as a Chrome extension to answer customer and employee questions instantly.
- **Support OS** — AI-assisted layer for support agents that drafts responses and surfaces knowledge in real time inside ticketing tools, cutting the time to search, follow up and reply.
- **Threado Community (original product)** — A community-management dashboard unifying Slack, Discord, Discourse, Twitter/X and GitHub - tracking engagement, spotting inactive members and unanswered questions, and automating welcomes and follow-ups.

## Achievements

- Raised a $3.1M seed round led by Vertex Ventures with backing from Zomato founder Deepinder Goyal and the Chargebee founders
- Executed a full pivot from community management to AI support within a single product line
- Multiple Product Hunt launches and weekly ranking badges across 15+ product releases
- Maintained a 5.0 average rating across early G2 and Product Hunt reviews (small sample)

## Latest updates

- **2024-07** — Launched AI Agents by Threado - custom agents trained on internal knowledge, deployable in Slack, Teams and Chrome.
- **2024-01** — Released Support OS, an AI assist layer for support agents inside ticketing tools.
- **2025-03** — Third-party trackers (Tracxn, PitchBook) list Threado Inc. as wound down / dissolved around this time; status reported as approximate and not confirmed by the company.

## Links

- Website: https://threado.com
- LinkedIn: https://www.linkedin.com/company/threadohq
- Twitter/X: https://x.com/threadoai
- YouTube: https://www.youtube.com/channel/UCs4C3dCa3GeeSMiPdE3Kwyw

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Profile page: https://yespress.io/threado
Published by YesPress — https://yespress.io
Last updated: 2026-08-08