# Thought Industries

> Thought Industries builds an AI-first customer learning and intelligence platform that helps B2B and B2C companies train and educate the people outside their walls - customers, partners, and members. Founded in Boston in 2013, it turned the idea that 'external learning' deserved its own category into a business serving more than 21 million active learners, and now positions every lesson as a signal that drives adoption, retention, and revenue.

- **Founded:** 2013
- **Headquarters:** Boston, Massachusetts, United States
- **Founders:** Barry Kelly (Co-Founder & former CEO), Douglas Murphy (Co-Founder)
- **Team size:** ~170 employees
- **Products:** Customer Learning & Intelligence Platform, Customer Learning Cloud, Project Helium (Headless LMS), AI Content Creation & Conversational AI, Monetization & Commerce
- **Notable:** Named #1 Global Learning System for two consecutive years, Surpassed 21 million active learners (2023), Celebrated 10 years of external learning in 2023

## Products & services

- **Customer Learning & Intelligence Platform** — AI-first platform for designing, delivering, and measuring external learning across customers, partners, and members - with omnichannel delivery, personalization, and analytics.
- **Customer Learning Cloud** — A suite framing customer learning management (CLM) as a distinct category for accelerating onboarding, reducing churn, and growing revenue.
- **Project Helium (Headless LMS)** — The industry's fully headless learning technology, giving organizations with complex or highly customized use cases total flexibility over the front-end experience.
- **AI Content Creation & Conversational AI** — Generative-AI tooling to accelerate course authoring, content migration, and learner-facing conversational guidance.
- **Monetization & Commerce** — Built-in tools to sell training, certifications, and content - turning education into a revenue line.

## Achievements

- Named #1 Global Learning System for two consecutive years
- Surpassed 21 million active learners (2023)
- Celebrated 10 years of external learning in 2023
- Helped define 'Customer Learning Management' as a software category
- Launched the industry's only fully headless learning technology (Project Helium)

## Latest updates

- **2025-10** — Appointed Irana Wasti (former Chief Product Officer at BILL, former President of GoDaddy EMEA) as CEO to lead its AI-powered next chapter, succeeding Robin Wadsworth.
- **2024-01** — Named #1 Global Learning System for the second consecutive year.
- **2023-09** — Celebrated 10 years of external learning and surpassed 21 million active learners.
- **2021-09** — Launched the Customer Learning Cloud, framing customer learning management as the next wave of customer-centric software.

## Links

- Website: https://thoughtindustries.com
- LinkedIn: https://www.linkedin.com/company/thought-industries
- Twitter/X: https://twitter.com/thoughtind
- YouTube: https://www.youtube.com/watch?v=KtiLYxpYsXE
- Facebook: https://facebook.com/thoughtindustries/

---

Profile page: https://yespress.io/thought-industries
Published by YesPress — https://yespress.io
Last updated: 2026-06-20