# Thena

> Thena is an AI-first customer support platform built specifically for B2B teams. Instead of forcing customers into a separate portal, it meets them where conversations already happen - Slack, email, Microsoft Teams, Discord and web chat - and turns those threads into structured tickets with smart routing, SLAs, and AI agents that triage, respond, and resolve. Founded in 2022 and backed by Lightspeed and First Round Capital, Thena is used by companies like Vercel, Mixpanel, Amplitude, incident.io and Etsy to run modern, high-volume B2B support without ballooning headcount.

- **Founded:** 2022
- **Headquarters:** Palo Alto, California, USA
- **Founders:** Ankit Saxena (Co-Founder & CEO), Govind Kavaturi (Co-Founder), Mike Molinet (Co-Founder), Unmukt Raizada (Co-Founder)
- **Team size:** ~40-50 employees (offices in Palo Alto, New York, and Bengaluru)
- **Products:** Omni-channel Ticketing, AI Agents, AI Chat Agents, Intent Detection, MCP Server & Headless API
- **Notable:** Raised $5M seed co-led by Lightspeed and First Round Capital, Adopted by leading developer and SaaS brands including Vercel, Mixpanel, Amplitude, incident.io and Etsy, Built one of the most sophisticated native Slack support integrations in the category

## Products & services

- **Omni-channel Ticketing** — Turns conversations across Slack, email, Microsoft Teams, Discord, and web chat into structured tickets with team boards, custom routing, SLAs, escalations, and ownership rules.
- **AI Agents** — Adaptive AI agents that triage tickets, fill fields, summarize threads, follow up with customers, and run B2B tasks like provisioning, renewals, and reporting - handing off to humans when needed.
- **AI Chat Agents** — 24/7 web and in-app chat agents that resolve questions using internal knowledge sources and tailor responses to user entitlements.
- **Intent Detection** — AI monitoring of Slack, Teams and other channels to identify support-worthy conversations in real time and convert them into tickets automatically.
- **MCP Server & Headless API** — Fully API-accessible, headless platform with an MCP server so teams can embed Thena's ticketing, AI, workflows and data into their own tools.
- **Accounts, CSAT & Broadcasts** — Account tracking, health and management, CSAT collection, help centers/knowledge base, and multi-channel customer broadcasts.

## Achievements

- Raised $5M seed co-led by Lightspeed and First Round Capital
- Adopted by leading developer and SaaS brands including Vercel, Mixpanel, Amplitude, incident.io and Etsy
- Built one of the most sophisticated native Slack support integrations in the category
- Reports AI handling resolution end-to-end with up to 50% fewer tickets reaching humans
- Co-founded by Mike Molinet, who previously scaled Branch to $100M ARR

## Latest updates

- **2024-01** — Expanded from a Slack add-on into a full omni-channel support platform spanning email, Teams, web chat and Discord.
- **2024-06** — Launched adaptive AI agents and an MCP server, positioning AI to resolve tasks - not just answer questions.
- **2025-01** — Grew customer base among developer-first SaaS brands and pushed deeper into autonomous, agentic support workflows.

## Links

- Website: https://www.thena.ai/
- LinkedIn: https://www.linkedin.com/company/thena-platform
- Twitter/X: https://x.com/thenaplatform
- YouTube: https://www.youtube.com/@thenaplatform

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Profile page: https://yespress.io/thena
Published by YesPress — https://yespress.io
Last updated: 2026-08-08