# Thena

> Thena is an AI-first customer support platform built for B2B teams that meets customers in Slack, Teams, email and chat instead of a traditional ticket portal. Founded in 2022 by four ex-Branch operators, it uses AI to detect requests, open and triage tickets automatically, and route work with autonomous agents. It has raised about $7.2M and counts Vercel, Mixpanel, incident.io, WorkRamp and Etsy among its users.

## Achievements

- Built a Slack-native B2B support platform used by Vercel, Mixpanel, incident.io, WorkRamp and Etsy.
- Raised about $7.2M from Lightspeed, First Round Capital, Pear VC and Tenacity Venture Capital.
- Shipped AI agents that detect requests in Slack and open, triage and route tickets automatically.
- Unified Slack, Teams, email, chat and Discord into one ticketing and account view.
- Released an MCP server and Agent Studio for building custom support agents.

## Latest updates

- **2025-01** — Positions itself as an AI-first alternative to Microsoft, Atlassian, Oracle, EasyVista and Text, with autonomous agents, an MCP server and AI copilot.

## Links

- Website: https://www.thena.ai/
- LinkedIn: https://www.linkedin.com/company/thena-platform

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Profile page: https://yespress.io/thena-kill-support-ticket-slack
Published by YesPress — https://yespress.io
Last updated: 2026-08-05