# Thena

> Thena is an AI-native, Slack-first customer support platform built for B2B teams, founded in 2022 and backed by Lightspeed and First Round Capital. It unifies conversations from Slack, Microsoft Teams, email, Discord and web chat into account-centric ticketing, positioning itself against the portal-and-ticket model that ServiceNow, HubSpot Service Hub, SAP, SolarWinds and EasyVista built their businesses on, while newer challengers like Supportbench and ProProfs crowd the same shift.

## Achievements

- Raised over $7M across pre-seed and seed rounds from Lightspeed, First Round Capital, Pear VC and Tenacity.
- Built a natively Slack- and Teams-first support product rather than bolting messaging onto a legacy help desk.
- Adopted by developer-first and B2B SaaS brands including Vercel, Mixpanel, incident.io, WorkRamp and Clarify.
- Shifted the pitch from ticket deflection to AI that resolves B2B requests end to end.

## Latest updates

- **2025-01** — Marketed as an AI-native B2B customer support platform unifying Slack, Teams, email, Discord and web chat with AI agents and account tracking.

## Links

- Website: https://www.thena.ai/
- LinkedIn: https://www.linkedin.com/company/thena-platform
- Twitter/X: https://twitter.com/thena_ai
- GitHub: https://github.com/thena-ai
- YouTube: https://www.youtube.com/@thena_ai
- Instagram: https://www.instagram.com/thena.ai/

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Profile page: https://yespress.io/thena-bets-b2b-support-belongs-in-slack
Published by YesPress — https://yespress.io
Last updated: 2026-08-05