# The Call Gurus

> The Call Gurus is a Phoenix-based business process outsourcing company with contact center operations in Mexico. It provides English-Spanish sales support, lead qualification, call routing, appointment services and customer care across voice and digital channels for business clients.

- **Founded:** 2017
- **Headquarters:** Phoenix, United States
- **Founders:** Dustin DeFrates (Co-founder; has since sold his interest and is no longer affiliated)
- **Products:** Inbound + Outbound Sales Services, Omnichannel Customer Support, Lead Generation B2B + B2C, Pay Per Call Lead Routing, 24/7 Reception + Outbound Appointment Services
- **Notable:** Inc. 5000 No. 132 in 2023, No. 481 in 2024, No. 477 in 2025 and No. 3,892 in 2026., Inc. reports 64% three-year growth for its 2026 listing., Named Call Center of the Year at the 2023 Affy Awards Gala.

## Products & services

- **Inbound + Outbound Sales Services** — Agents handle incoming sales calls and outbound campaigns; the company advertises 24/7 sales and customer service.
- **Omnichannel Customer Support** — Customer support across voice, email, SMS, web chat, social channels and chatbots, including routing between live agents and digital channels.
- **Lead Generation B2B + B2C** — Outreach, qualification and verification of prospective business and consumer customers before transfer to sales.
- **Pay Per Call Lead Routing** — Agents screen leads and rules-based routing directs qualified calls to suitable recipients.
- **24/7 Reception + Outbound Appointment Services** — Virtual reception, message taking, call transfers and outbound appointment setting.

## Achievements

- Inc. 5000 No. 132 in 2023, No. 481 in 2024, No. 477 in 2025 and No. 3,892 in 2026.
- Inc. reports 64% three-year growth for its 2026 listing.
- Named Call Center of the Year at the 2023 Affy Awards Gala.
- CEO Travis Prouty appears among the 2026 Phoenix Titan 100 honorees.

## Latest updates

- **2026-08** — Inc.’s 2026 profile lists The Call Gurus at No. 3,892 with 64% three-year growth; the date reflects the annual list release month.

## Links

- Website: https://www.thecallgurus.com/
- LinkedIn: https://www.linkedin.com/company/the-call-gurus
- YouTube: https://www.youtube.com/@TheCallGurusMX
- Instagram: https://www.instagram.com/thecallgurusmx/
- Facebook: https://www.facebook.com/thecallgurusmx/

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Profile page: https://yespress.io/the-call-gurus
Published by YesPress — https://yespress.io
Last updated: 2026-10-24