# Teneo.ai

> Teneo.ai, the Stockholm company formerly known as Artificial Solutions, builds enterprise voice and chat AI agents that automate contact centers for the likes of Telefonica, Swisscom and Medtronic. Its pitch cuts against the LLM hype cycle: a hybrid architecture that pairs deterministic language understanding with large language models, claiming 99% intent accuracy and full control over what a bot actually says. As Zendesk pushes outcome-based AI agents into the same enterprise buyers, Teneo is betting that reliability, not raw generative flair, wins the biggest accounts.

## Achievements

- Claims 99% intent accuracy across 86+ languages, ahead of cited competitor benchmarks (Google Dialogflow 76%, Amazon Lex 89%, IBM Watson 81%).
- Reports 17,000+ AI agents in production globally.
- Powers 900,000+ monthly calls for Telefonica Germany and 9 million annual calls for Swisscom (+18 NPS).
- Says Medtronic saved $6M and freed 36,000 agent hours using the platform.
- Swept vendor satisfaction categories in the independent DMG Conversational AI Solutions Report.
- Elbot won the 2008 Loebner Prize.

## Latest updates

- **2026-02** — Zendesk opens early access for its own voice AI agents (60+ languages), intensifying competition in Teneo's core market.
- **2026-05** — Zendesk unveils its Autonomous Service Workforce with outcome-based pricing at Relate 2026, sharpening the strategic contrast with Teneo's accuracy-first pitch.

## Links

- Website: https://www.teneo.ai/
- LinkedIn: https://www.linkedin.com/company/teneo-ai/
- Twitter/X: https://twitter.com/TeneoAi
- YouTube: https://www.youtube.com/@teneoai

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Profile page: https://yespress.io/teneo-ai-bets-contact-center-on-reliable-ai
Published by YesPress — https://yespress.io
Last updated: 2026-08-07