# Televerde

> Televerde is a Phoenix-based B2B sales, marketing and customer experience outsourcing company. Its teams generate and qualify leads, support channel partners, and retain customers for enterprise clients including SAP and Broadcom. Its second-chance employment model trains and employs incarcerated women, with career and reentry support continuing after release.

- **Founded:** 1995
- **Headquarters:** Phoenix, United States
- **Founders:** Ronald Bell (Co-founder of the 1994 predecessor operation (historical accounts)), Charles Monroe (Co-founder of the 1994 predecessor operation (historical accounts)), James Hooker (Acquired majority control in 1995; former president and CEO; described as founder by Main Street Capital)
- **Products:** Pipeline and Revenue Growth, Customer Support and Retention, Channel Growth and Support, Marketing Technology and Data Services
- **Notable:** Televerde reports more than US$14 billion in cumulative client revenue creation and US$65 billion in pipeline; these are client results, not Televerde revenue., The Broadcom case study reports US$171 million-plus pipeline and US$87 million-plus closed/won revenue, with figures covering 2018 onward., A November 2024 Televerde-commissioned Forrester composite model estimates 71% ROI over three years.

## Products & services

- **Pipeline and Revenue Growth** — Account and audience research, multichannel demand generation, lead qualification and nurturing, outsourced sales development, and qualified meetings.
- **Customer Support and Retention** — Voice and email support, case resolution, escalations, onboarding, proactive outreach, retention and expansion support.
- **Channel Growth and Support** — Partner onboarding, lead routing, deal registration, helpdesk and portal support, outreach, reporting and renewals.
- **Marketing Technology and Data Services** — CRM and marketing automation support, customer data work, campaign analysis, and reporting integrated into client programs.

## Achievements

- Televerde reports more than US$14 billion in cumulative client revenue creation and US$65 billion in pipeline; these are client results, not Televerde revenue.
- The Broadcom case study reports US$171 million-plus pipeline and US$87 million-plus closed/won revenue, with figures covering 2018 onward.
- A November 2024 Televerde-commissioned Forrester composite model estimates 71% ROI over three years.
- Named to the 2024 Top 25 Companies Where Women Want to Work list by #GirlsClub, announced January 2025.
- Recognized as an Arizona Top Workplaces 2025 winner.

## Latest updates

- **2026-05** — Alicia Rasta, vice president of global sales, recognized on CRN’s 2026 Women of the Channel list.
- **2026-04** — Televerde published 2025 program outcomes: 48 women transitioned out of incarceration, 88% secured full-time professional work within 90 days, and 93% had active platform certifications. Reported average starting salary was US$41,169.
- **2025-06** — Named an Arizona Top Workplaces 2025 winner.
- **2025-06** — Released Inside Outsourcing, a white paper on collaboration, trust and outsourced-team performance.

## Links

- Website: https://televerde.com/
- LinkedIn: https://www.linkedin.com/company/televerde
- Twitter/X: https://twitter.com/televerde
- Facebook: https://www.facebook.com/Televerde

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Profile page: https://yespress.io/televerde
Published by YesPress — https://yespress.io
Last updated: 2026-10-16