# TeleTracking

> TeleTracking sells healthcare operations software and implementation services that help hospitals coordinate beds, transfers, transport, cleaning and discharge. Its Operations IQ platform combines real-time operational visibility with workflow automation; Decision IQ adds AI-assisted discharge prioritization. Customers include hospitals and health systems in North America and Europe.

- **Founded:** 1991
- **Headquarters:** Pittsburgh, United States
- **Founders:** Michael Zamagias (Founder; Chairman and Co-CEO (founder attribution: Crunchbase))
- **Products:** BedTracking, TransportTracking, Operations IQ, Capacity IQ, Workflow IQ
- **Notable:** 2024 Best in KLAS for Patient Flow; Capacity Management Suite scored 88.9 according to the company announcement., Medway reported 1,500 hours per month returned to clinical staff after its bed-management change, which went live in October 2023., Washington Regional case study reports a 67% reduction in ED patient wait times; software adoption accompanied staffing and management changes.

## Products & services

- **BedTracking** — Original bed-turnover software for reducing delays between discharge, cleaning and bed availability.
- **TransportTracking** — Dispatches hospital transport jobs using assignment logic.
- **Operations IQ** — Enterprise healthcare operations platform; fully SaaS-based version and rebranding introduced in 2024.
- **Capacity IQ** — Real-time bed and capacity visibility, patient-flow management and discharge workflow automation.
- **Workflow IQ** — Operational workflow coordination, including support-service tasks.
- **Transfer IQ** — Coordinates patient transfers within and between facilities; formerly TransferCenterIQ.
- **Referral IQ** — Connects hospitals with owned and affiliated referring providers; formerly Community Access Portal.
- **Data IQ** — Enterprise reporting and analytics; formerly SynapseIQ.
- **Decision IQ** — Uses a computational twin to forecast demand and prioritize discharge actions, with clinical teams in the loop.
- **Clinical Workflow Suite** — Patient workflow and operational visibility for perioperative and ancillary care.
- **Technical implementation and adoption services** — Integration, implementation, staff adoption and operational process support.

## Achievements

- 2024 Best in KLAS for Patient Flow; Capacity Management Suite scored 88.9 according to the company announcement.
- Medway reported 1,500 hours per month returned to clinical staff after its bed-management change, which went live in October 2023.
- Washington Regional case study reports a 67% reduction in ED patient wait times; software adoption accompanied staffing and management changes.

## Latest updates

- **2026-10** — Michelle Skinner published a Care Traffic Control explainer and reported Decision IQ outcomes from an unnamed health system; timeframe and comparison details were not specified.
- **2026-01** — Christopher Johnson described working prototypes and client innovation workshops under the Palantir partnership.
- **2026-01** — Derek Ritchea appointed Chief Strategy Officer.
- **2025-11** — Decision IQ formally launched at TeleSummit, with UofL Health named as an early adopter.
- **2025-06** — Palantir partnership announced.

## Links

- Website: https://www.teletracking.com/
- LinkedIn: https://www.linkedin.com/company/teletracking/
- Twitter/X: https://twitter.com/Teletracking
- YouTube: https://www.youtube.com/teletracking
- Facebook: https://facebook.com/teletracking

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Profile page: https://yespress.io/teletracking
Published by YesPress — https://yespress.io
Last updated: 2026-10-01