# TelcoBuddy.ai

> TelcoBuddy.ai is Affinsys AI’s telecom customer-experience platform for digital self-service, onboarding, automated support, recommendations, and payments. It connects customer context to account actions across channels, with human escalation for complex requests.

- **Founded:** 2017
- **Headquarters:** Dubai, United Arab Emirates
- **Founders:** Aditya Bhagat (Co-Founder; listed specifically for TelcoBuddy)
- **Products:** Digital Self-Service, Customer Support, Hyper-Personalization and Recommendation Engine, Digital Onboarding, Digital Wallet
- **Notable:** Published Lebara implementation covering multilingual support and transactional journeys., Vendor case study reports a 30% reduction in customer support costs at Lebara; measurement period and methodology are not disclosed in that article., Affinsys published an ISO/IEC 27001:2013 certification announcement naming TelcoBuddy among its products; this historical announcement does not establish current certificate validity.

## Products & services

- **Digital Self-Service** — Account balances, plan management, top-ups, payments, service requests, and complaints across digital channels.
- **Customer Support** — Multilingual conversational support, intent routing, contextual agent assistance, and bot-to-agent handoff.
- **Hyper-Personalization and Recommendation Engine** — Dynamic customer personas, next-best-action recommendations, contextual campaigns, cross-sell, and upsell.
- **Digital Onboarding** — Subscriber verification, eKYC, document handling, profiling, and activation journeys.
- **Digital Wallet** — Private-label wallet with transfers, recharge, bill payment, verification, and multi-factor authentication.
- **Agentic AI orchestration** — Connects signals, reasoning, policy controls, specialized agents, and execution in CRM, billing, and telecom systems.

## Achievements

- Published Lebara implementation covering multilingual support and transactional journeys.
- Vendor case study reports a 30% reduction in customer support costs at Lebara; measurement period and methodology are not disclosed in that article.
- Affinsys published an ISO/IEC 27001:2013 certification announcement naming TelcoBuddy among its products; this historical announcement does not establish current certificate validity.

## Latest updates

- **2026-10** — Website reviewed in October 2026 presents agentic AI orchestration, policy controls, specialized telecom agents, and connections to CRM, billing/BSS, and OSS. This is an observation date, not a verified launch date.

## Links

- Website: https://telcobuddy.ai/
- LinkedIn: http://www.linkedin.com/company/telcobuddy-ai
- Twitter/X: https://twitter.com/telcobuddy
- Instagram: https://www.instagram.com/affinsysai/
- Facebook: https://www.facebook.com/AffinsysAi/

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Profile page: https://yespress.io/telcobuddy-ai
Published by YesPress — https://yespress.io
Last updated: 2026-10-27