# TechSee

> TechSee is an Israel-based enterprise software company that uses computer vision, augmented reality and multimodal generative AI to add sight to customer service. Its Sophie AI platform lets customers and technicians point a smartphone camera at a device so the system can recognize the product, diagnose the issue and guide a step-by-step fix - either fully self-service or as an assist for a human agent. Founded in 2015, TechSee works with global brands such as Verizon, Vodafone, Orange and Telus to raise first-call resolution and cut costly truck rolls.

- **Founded:** 2015
- **Headquarters:** Tel Aviv, Israel
- **Founders:** Eitan Cohen (CEO & Co-Founder), Amir Yoffe (COO & Co-Founder), Gabby Sarusi (Co-Founder)
- **Team size:** ~140 employees
- **Products:** Sophie AI, Sophie AI Agents (Virtual Agent), Sophie Live, Visual Journeys / Remote Visual Assistance
- **Notable:** Gartner Cool Vendor (2018), Auggie Award for Best Use of AI (2020), AI Breakthrough Award recognition

## Products & services

- **Sophie AI** — Visual agentic AI platform that combines computer vision, multimodal generative AI and augmented reality to understand a customer's device or environment and guide resolution across self-service and agent-assisted channels.
- **Sophie AI Agents (Virtual Agent)** — AI virtual agent that recognizes products via the camera and guides customers through visual self-service troubleshooting, integrating with CRM and self-service flows.
- **Sophie Live** — Intelligent remote visual assistant with a visual Agent Assist capability that recognizes devices and environments during live interactions, surfaces issues and proposes resolutions to human reps.
- **Visual Journeys / Remote Visual Assistance** — AR-powered remote assistance and visual self-service flows that let agents and technicians see what the customer sees and annotate the live video with augmented-reality guidance.

## Achievements

- Gartner Cool Vendor (2018)
- Auggie Award for Best Use of AI (2020)
- AI Breakthrough Award recognition
- Fast Company Most Innovative Companies recognition
- Accenture Innovation Award
- Patented browser-based contactless visual service technology
- Closed $30M Series C with participation from customer venture arms (Salesforce, TELUS)

## Latest updates

- **2026-01** — Introduced enhanced integrated Visual AI in Sophie Live, adding a visual Agent Assist that recognizes devices during live interactions and proposes resolutions to reps.
- **2025-08** — Partnered with BrightContact to bring Sophie AI visual agentic AI to contact centers.
- **2025-07** — Partnered with ServiceNow to deliver native visual agentic AI inside the Now Platform; became a certified ServiceNow partner.

## Links

- Website: https://techsee.com
- LinkedIn: https://www.linkedin.com/company/techsee
- Twitter/X: https://twitter.com/techsee_me
- Facebook: https://facebook.com/TechSee-786286871505772/

---

Profile page: https://yespress.io/techsee
Published by YesPress — https://yespress.io
Last updated: 2026-07-17