# TeamSupport

> TeamSupport is a B2B customer support and customer operations software company founded in 2008 and headquartered in Dallas, Texas. Unlike consumer help desks built around individual tickets, TeamSupport organizes support around the whole customer account, giving B2B teams account-level visibility into product issues, distress signals, and expansion opportunities. Its platform combines ticketing, live chat and messaging, customer playbooks, analytics, and a growing layer of conversational AI, all aimed at helping software and manufacturing companies onboard, retain, and grow their accounts rather than simply closing tickets. TeamSupport serves more than 1,200 support and success teams and reached roughly $15M in revenue with a team of about 66 in 2024.

- **Founded:** 2008
- **Headquarters:** Dallas, Texas, USA
- **Founders:** Robert C. Johnson (Co-Founder & former CEO), Eric Harrington (Co-Founder), Kevin Jones (Co-Founder)
- **Team size:** ~66 employees (2024)
- **Products:** Support Ticketing, Messaging & Live Chat, TeamSupport AI / AI Assist, Customer Playbooks, Insights & Analytics
- **Notable:** Founded the first cloud-based customer support software built specifically for B2B companies (2008), Grew to serve 1,200+ support and customer success teams, Reached roughly $15M in annual revenue with a ~66-person team by 2024

## Products & services

- **Support Ticketing** — Account-level ticketing built for B2B, with bug priority scoring, product analytics, and visibility into every contact behind a customer company.
- **Messaging & Live Chat** — Omnichannel live chat and messaging tools that keep support conversations connected to the customer's full account history.
- **TeamSupport AI / AI Assist** — Conversational AI suite that lets agents query tickets, summarize history, improve responses, and get resolution recommendations, plus AI agents for 24/7 automation.
- **Customer Playbooks** — Structured, repeatable workflows for onboarding, retention, and customer success motions across accounts.
- **Insights & Analytics** — Dashboards that surface customer distress, retention risk, and expansion opportunities from support and product data.

## Achievements

- Founded the first cloud-based customer support software built specifically for B2B companies (2008)
- Grew to serve 1,200+ support and customer success teams
- Reached roughly $15M in annual revenue with a ~66-person team by 2024
- Repeat G2 recognition including High Performer, Easiest Setup, and Easiest to Use badges
- Secured a significant growth investment from Level Equity (2018)
- Launched conversational AI (AI Assist) alongside a new CEO in 2024

## Latest updates

- **2024-06** — Grant Stanis, a SaaS executive with a decade of M&A experience at PwC, appointed CEO, succeeding Pete Khanna.
- **2024-06** — Launched AI Assist, a conversational AI suite for agents to query, summarize, and improve ticket responses.
- **2025-01** — Repositioned from a B2B help desk into a broader customer operations platform spanning ticketing, success playbooks, and insights.

## Links

- Website: https://www.teamsupport.com
- LinkedIn: https://www.linkedin.com/company/teamsupport-com/
- Twitter/X: https://x.com/teamsupport
- Facebook: https://www.facebook.com/TeamSupport/

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Profile page: https://yespress.io/teamsupport
Published by YesPress — https://yespress.io
Last updated: 2026-08-08