# TeamSupport

> TeamSupport is a Dallas-based B2B customer support and customer operations platform founded in 2008. It combines help desk ticketing, live chat, customer success and analytics, and is best known for its Customer Distress Index, a health score that flags accounts at risk of churn. Under CEO Grant Stanis, the company launched an AI-native platform in 2025 to unify onboarding, support and success for more than 1,200 B2B teams.

## Achievements

- Positioned as one of the first cloud-based B2B customer support platforms.
- Serves more than 1,200 support and success teams worldwide across software, manufacturing, logistics, healthcare and finance.
- Built the Customer Distress Index, a proprietary account health score for predicting churn risk.
- Expanded from ticketing into a unified suite spanning support, live chat, customer success and analytics.

## Latest updates

- **2025** — Launched a new AI-native platform expanding TeamSupport into end-to-end customer operations for B2B businesses.
- **2024-06** — Grant Stanis appointed CEO; company introduced AI Assist conversational AI for tickets.

## Links

- Website: https://www.teamsupport.com/
- LinkedIn: https://www.linkedin.com/company/teamsupport-com
- Twitter/X: https://twitter.com/teamsupport
- YouTube: https://www.youtube.com/user/TeamSupportSoftware
- Facebook: https://www.facebook.com/TeamSupport

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Profile page: https://yespress.io/teamsupport-reads-room-before-customer-rage-quits
Published by YesPress — https://yespress.io
Last updated: 2026-08-05