# TCN

> TCN is a bootstrapped, St. George, Utah software company that has built cloud-based contact center technology since 1999. Its flagship platform, TCN Operator, bundles predictive dialing, IVR, omnichannel messaging, compliance tooling, workforce management and AI agent assistance into one pay-as-you-go system used by collections agencies, BPOs, healthcare, financial services and government call centers. TCN supports billions of interactions a year for 1,500-plus clients, has never taken outside funding, and positions its AI as a tool that augments human agents rather than replacing them.

- **Founded:** 1999
- **Headquarters:** St. George, Utah, USA
- **Founders:** Terrel Bird (Co-Founder & CEO), Jesse Bird (Co-Founder & CTO)
- **Team size:** 300+ employees
- **Products:** TCN Operator, Predictive & Preview Dialers, IVR & ACD, Natural Language Compliance (NLC), Agent Assist
- **Notable:** Operated profitably for 25+ years (since 1999) without raising any outside capital, Serves 1,500+ clients across 8 data centers and supports billions of interactions annually, Won two Bronze Stevie Awards in the 2024 Stevie Awards for Sales & Customer Service (Ethics in Sales & Customer Service and Success in Technology Industries)

## Products & services

- **TCN Operator** — Flagship cloud contact center platform built from six integrated pieces: omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence/analytics, and collaboration & accessibility.
- **Predictive & Preview Dialers** — Outbound dialing that automatically distributes connected calls to available agents, with SmartAMD answering-machine detection to reduce wasted time.
- **IVR & ACD** — Interactive voice response and automatic call distribution to automate and route inbound customer interactions by skill.
- **Natural Language Compliance (NLC)** — AI-assisted tool that lets teams build and automate calling-compliance rules using plain-language instructions.
- **Agent Assist** — AI that gives agents real-time response suggestions, next-best-action guidance, automated call summaries and suggested follow-up schedules.
- **Omnichannel Messaging** — Two-way SMS/MMS/RCS, chat, email and AI chatbots for customer support across digital channels.
- **Workforce Management & Optimization** — Forecasting, agent scheduling, evaluation and performance coaching for contact center teams.
- **Analytics & Reporting** — Conversational analytics with full-text transcription and PCI redaction, business-intelligence dashboards, and the OmniBoss real-time campaign console.
- **Payments & Surveys** — Secure, compliant payment processing across channels and post-interaction customer feedback collection.

## Achievements

- Operated profitably for 25+ years (since 1999) without raising any outside capital
- Serves 1,500+ clients across 8 data centers and supports billions of interactions annually
- Won two Bronze Stevie Awards in the 2024 Stevie Awards for Sales & Customer Service (Ethics in Sales & Customer Service and Success in Technology Industries)
- Won a Bronze Stevie Award (2023) for TCN Operator in the Contact Center Solution category
- Reported a 180% revenue increase in a single year
- Expanded internationally to Canada (2005) and India (2016); operates roughly six offices globally

## Latest updates

- **2026-07** — TCN published research on how AI-powered solutions redefine contact center efficiency, reinforcing its agent-augmentation stance.
- **2025-07** — TCN detailed how its AI empowers rather than eliminates the contact center agent across Operator's tools.
- **2024-07** — TCN celebrated its 25th anniversary as a global cloud contact center provider.
- **2024-05** — TCN won two Bronze Stevie Awards in the 2024 Stevie Awards for Sales & Customer Service.

## Links

- Website: https://www.tcn.com/
- LinkedIn: https://www.linkedin.com/company/tcn-inc
- YouTube: https://www.youtube.com/@tcninc
- Facebook: https://www.facebook.com/tcnp3/

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Profile page: https://yespress.io/tcn
Published by YesPress — https://yespress.io
Last updated: 2026-08-08