# Taylor Sloane

> Taylor Sloane is the Lisbon-based co-founder and CEO of HelpDocs, a bootstrapped knowledge-base software company founded in 2016 with River Sloane. Their public writing covers product engineering, founder-led support, pricing, customer education and remote teamwork.

- **Role:** Co-Founder & CEO at HelpDocs
- **Organizations:** HelpDocs
- **Education:** Master’s degree in Electrical Engineering, Loughborough University
- **Known for:** Built a bootstrapped, profitable knowledge-base software business., Reported more than 100 users on paying teams by October 2016., HelpDocs acquired Helpman in July 2017.

## Career timeline

- **2016** — Co-founded HelpDocs with River Sloane.
- **2017** — Announced the acquisition of competitor Helpman and migration of its customers to HelpDocs.
- **2018** — Published lessons from replacing the HelpDocs Angular frontend with React.
- **2020** — Described moving HelpDocs away from live chat to asynchronous support.
- **2026** — Publicly shared the Improve with AI documentation review feature.

## Achievements

- Built a bootstrapped, profitable knowledge-base software business.
- Reported more than 100 users on paying teams by October 2016.
- HelpDocs acquired Helpman in July 2017.

## Latest updates

- **2026-05** — Shared HelpDocs’ Improve with AI review tool; the company’s May 2026 design account explains its emphasis on visible suggestions and writer control.

## Links

- Website: https://blog.helpdocs.io/author/taylor/
- LinkedIn: https://www.linkedin.com/in/taysloane/
- Twitter/X: https://twitter.com/jakeapeters

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Profile page: https://yespress.io/taylor-sloane
Published by YesPress — https://yespress.io
Last updated: 2026-10-22