# Talkmap

> Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.

- **Founded:** 2017
- **Headquarters:** Dallas, Texas, United States
- **Founders:** Jonathan Eisenzopf (Founder & Chief Strategy / Research Officer), Tim Moss (Chairman & CEO)
- **Team size:** Approximately 7-50 employees (small enterprise-focused team)
- **Products:** Talkdiscovery Platform, Talkdiscovery 9.0, Talkdiscovery 10.0, Deep Researcher Assistant, Specialized AI Assistants
- **Notable:** Raised $8M Series A in February 2022 led by Stage 1 Ventures, bringing total funding to roughly $15.5M-$17.6M., Shipped Talkdiscovery 10.0 with agentic AI and 18 specialized assistants, cutting analysis work by ~80%., Published research identifying a $30B+ annual customer-retention opportunity across U.S. banking, mobile, and insurance (November 2025).

## Products & services

- **Talkdiscovery Platform** — Core conversational intelligence platform that ingests 100% of customer calls and chats and uses patented AI, machine learning, and computational linguistics to automatically structure, label, analyze, and visualize interactions in near real-time.
- **Talkdiscovery 9.0** — Conversational AI intelligence service delivering near real-time, accurate visibility into 100% of customer conversations, aimed at CIOs and Chief Data Officers for data governance, risk, and compliance.
- **Talkdiscovery 10.0** — Agentic AI release with 18 specialized assistants that eliminates roughly 80% of the manual work in customer service, sales, compliance, operations, marketing, and product analysis.
- **Deep Researcher Assistant** — Agentic AI assistant that provides research and reasoning through a conversational interface, letting decision makers get answers without data science teams.
- **Specialized AI Assistants** — Assistant suite covering Customer Sentiment, Customer Insights, Brand, Trend Detection, Retention, Sales, Compliance, Coach, QA, Operations, Knowledge, Analyst, Customer Experience, Real-time Dashboard, and Planner.

## Achievements

- Raised $8M Series A in February 2022 led by Stage 1 Ventures, bringing total funding to roughly $15.5M-$17.6M.
- Shipped Talkdiscovery 10.0 with agentic AI and 18 specialized assistants, cutting analysis work by ~80%.
- Published research identifying a $30B+ annual customer-retention opportunity across U.S. banking, mobile, and insurance (November 2025).
- Holds patents covering AI-driven structuring and analysis of unstructured customer conversations.
- Analyzes 100% of customer calls and chats in near real-time rather than sampling.

## Latest updates

- **2025-11** — Published findings pointing to a $30B+ annual retention opportunity across U.S. banking, mobile, and insurance industries.
- **2025-10** — Launched Talkdiscovery 10.0 featuring the Deep Researcher Assistant and agentic AI across 18 assistants, cutting analysis work by ~80%.
- **2024-08** — Introduced Talkdiscovery 9.0, a conversational AI intelligence service for CIOs and Chief Data Officers focused on governance, risk, and compliance.
- **2024-04** — Unveiled Talkdiscovery 8.3 with improved LLM accuracy and performance delivered to agent desktops.
- **2022-02** — Closed $8M Series A led by Stage 1 Ventures.

## Links

- Website: https://talkmap.com
- LinkedIn: http://www.linkedin.com/company/talkmapai
- Twitter/X: http://twitter.com/@discourseai
- Facebook: https://facebook.com/TalkMap-100153922044926/

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Profile page: https://yespress.io/talkmap
Published by YesPress — https://yespress.io
Last updated: 2026-07-17