# Talkdesk

> Talkdesk is a global cloud contact center company that uses AI to automate customer service across voice, digital and self-service channels. Its CX Cloud and Customer Experience Automation (CXA) platform power AI agents and multi-agent orchestration for enterprises across financial services, healthcare, retail, travel and government.

- **Founded:** 2011
- **Headquarters:** San Francisco, California, United States
- **Founders:** Tiago Paiva (Co-founder & CEO), Cristina Fonseca (Co-founder (former))
- **Team size:** ~1,300 employees
- **Products:** Talkdesk CX Cloud, Customer Experience Automation (CXA), Talkdesk Data Cloud, Industry Experience Clouds, Talkdesk AI Agents
- **Notable:** Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service multiple years running., Reached $10B valuation in 2021 Series D - one of Portugal's first 'decacorns'., Won 2025 AI Agent Product of the Year from TMC.

## Products & services

- **Talkdesk CX Cloud** — End-to-end cloud contact center platform with omnichannel engagement, workforce engagement, self-service, analytics and employee collaboration.
- **Customer Experience Automation (CXA)** — Platform for composing, deploying and orchestrating specialized AI agents across the full customer journey.
- **Talkdesk Data Cloud** — AI-ready data layer that turns transcripts, recordings and case notes into real-time, actionable knowledge.
- **Industry Experience Clouds** — Verticalized solutions for financial services, healthcare, retail, insurance, travel/hospitality, government and home services.
- **Talkdesk AI Agents** — Pre-built and configurable virtual agents that handle FNOL, deposits, scheduling, retail support and more.

## Achievements

- Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service multiple years running.
- Reached $10B valuation in 2021 Series D - one of Portugal's first 'decacorns'.
- Won 2025 AI Agent Product of the Year from TMC.
- Serves customers in 100+ countries.

## Latest updates

- **2026-01** — Pushed orchestration-first message at NRF 2026, arguing retail needs fewer AI tools and more AI coordination.
- **2025-11** — Announced 2025 CX Innovators Awards winners.
- **2025-04** — Launched AI Agents for Financial Services.
- **2025-01** — Released industry-specific Experience Clouds for travel, hospitality and home services.

## Links

- Website: https://talkdesk.com
- LinkedIn: https://www.linkedin.com/company/talkdesk
- Twitter/X: https://twitter.com/talkdesk
- GitHub: https://github.com/talkdesk
- YouTube: https://www.youtube.com/user/talkdesk
- Instagram: https://www.instagram.com/talkdesk/
- Facebook: https://www.facebook.com/pages/Talkdesk/242599085821571

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Profile page: https://yespress.io/talkdesk
Published by YesPress — https://yespress.io
Last updated: 2026-05-23