# SysAid

> SysAid is an Israeli software company that builds IT service management (ITSM) and help desk software for the teams that keep organizations running. Founded in 2002, it packages incident, request, change, asset and knowledge management into one platform, then layers generative and agentic AI on top through SysAid Copilot to automate ticket triage and resolve routine issues without a human touching them. Roughly 5,000 organizations across 140 countries - from hospitals and universities to manufacturers and Fortune 500 names - use it to move IT from reactive firefighting toward proactive service.

- **Founded:** 2002
- **Headquarters:** Tel Aviv (Airport City / Lod), Israel
- **Founders:** Israel Lifshitz (Founder)
- **Team size:** ~260 employees
- **Products:** SysAid ITSM Platform, SysAid Copilot, AI Agents & Agent Builder, Help Desk / Service Desk, Enterprise Service Management (ESM)
- **Notable:** Named in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, Highest Overall Score in the May 2025 Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM, Repeatedly recognized in Gartner's Magic Quadrant for IT Service Management Tools

## Products & services

- **SysAid ITSM Platform** — Core cloud-based IT service management suite covering incident, request, problem and change management, service catalog, knowledge base, workflow automation, reporting and analytics.
- **SysAid Copilot** — A set of generative-AI capabilities that provide end users a consumer-grade self-service chat experience and give admins AI-assisted ticket categorization, drafting and resolution; includes AI Chatbot and image/AI vision recognition.
- **AI Agents & Agent Builder** — Agentic AI layer that autonomously resolves routine tickets and lets teams build custom AI agents to automate IT and business workflows.
- **Help Desk / Service Desk** — Ticketing and support software for logging, routing and resolving employee IT issues and requests.
- **Enterprise Service Management (ESM)** — Extends the service-desk model beyond IT to HR, facilities and other departments.
- **IT Asset Management & CMDB** — Asset discovery, inventory, license management and a configuration management database tying assets to services.

## Achievements

- Named in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management
- Highest Overall Score in the May 2025 Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM
- Repeatedly recognized in Gartner's Magic Quadrant for IT Service Management Tools
- Multiple Gartner Digital Markets (Capterra / GetApp / Software Advice) awards in 2024
- Surpassed 100 SysAid Copilot customers within roughly the first year of launch
- Bootstrapped and profitable for ~16 years before its first outside investment

## Latest updates

- **2025-09** — Named in the inaugural 2025 Gartner Magic Quadrant for AI Applications in IT Service Management.
- **2025-05** — Received the highest Overall Score in Gartner Peer Insights 'Voice of the Customer' for AI in ITSM.
- **2025-02** — Published customer results showing productivity gains from AI-powered ITSM with SysAid Copilot.
- **2024-08** — Crossed 100 organizations using SysAid Copilot and shipped new gen-AI features including AI vision/image analysis in the chatbot.
- **2024-01** — Launched SysAid Copilot, a full set of generative-AI capabilities for the ITSM platform.

## Links

- Website: https://www.sysaid.com
- LinkedIn: https://www.linkedin.com/company/sysaid-technologies-ltd/
- Twitter/X: https://x.com/sysaid
- YouTube: https://www.youtube.com/SysAid
- Instagram: https://www.instagram.com/sysaid/
- Facebook: https://www.facebook.com/SysAidIT/

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Profile page: https://yespress.io/sysaid
Published by YesPress — https://yespress.io
Last updated: 2026-08-08